I think it’s a disgrace!
My delivery status has been unchanged since December 3rd!
The shipment was announced for December 3rd but has not yet been handed over to DPD Germany!
If I had known that, I would not have paid €1382!
If you contact support, you only get a standard answer!
My order from Germany is from November 14th and the order information has been transmitted to DPD November 21st.
Its now more then 4 weeks ago and it has nothing to do with DPD, they have no big issues with Black Friday shipments.
It is just Bambu Lab who did not forward the parcels to them but tell us it’s DPD’s fault. That’s not nice to us and not nice to DPD.
As an answer they only send automatic messages, nothing related to the question and no solution since a month…
I’m waiting for a filament order from November 14, 2024, originally intended as a Christmas present.
I understand the use of AI-generated responses for short delays, but after a 30-day delay I would like to have a real contact person who tells me their name.
Interestingly, a second order from November 22, 2024 has already been there for two weeks.
Unfortunately, there is chaos in the world!
Having placed the order in November I was hoping to have my printer in time to be able to use it during the Christmas holidays but apparently that will not be possible, 2 weeks have passed and it has not even been shipped… I understand the situation but I would have preferred to know about these long shipping times before purchasing a product and not after… next time let me know first, I find it more honest.
exactly, if we had known we could have decided if we wanted to wait or not.
Do we have to apply for the discount or do they just show up on our accounts?
No matter how you slice it (no pun intended) this whole issue is Bambu’s fault. They hire their suppliers and should have made sure they were adequately prepared and capable of filling the orders. Passing along the issue to facelessly blame the subcontractors is distasteful and doesn’t really own up to the issues at hand. Promising to rectify them is great but they need to eat crow and admit they screwed up. My printer got here in a few days. My supplies (nozzles, extruders, filament) have been sitting waiting to process for 16 days. This portion of the order should have been the simple part! I will genuinely reconsider ever ordering anything directly from Bambu in the future.
My package did leave Your Warehouse 4 weeks ago and it has moved to my home delivery center from DHL. And it get lost ther. 4 weeks no movement. I wrote 5 Emails to the support and I always got the „ wait 5 more days“ answer. This is not ok. I am very pissed now. It is not because it get lost. Things like this happen all the time. It is because You don’t give a F…… about us costumer. You did not even check my DHL status or else You would have seen that it is lost. You lost a long time costumer because of Your behavior. I still wait for a refund.
As predicted, even though i asked on my ticket to cancel my order 2 days BEFORE i got the email saying they created a shipping label, i was told the order has already left the warehouse - even though right before that they say “Upon checking, your order has been dispatched and arrived at the sorting center, and is waiting to be picked up by the carrier.”.
“Since the package has already left our warehouse, we are unable to process a direct refund at this time. If you decide to cancel it, please contact the carrier to refuse delivery. Please let us know when the shipping status is updated to “Return to Sender.” Alternatively, if you prefer, you can contact us after receiving the package for a return.”
So is it waiting for the carrier to pick it up or has it already left the warehouse? (spoiler alert fedex does not have the package yet). They can’t even keep the story straight in one response, and printing the label 2 days after i asked to cancel is a pretty cynical abuse of an already shady policy - printing a label (after being told to cancel) so they can claim that it now can’t be canceled - meant to make it harder for me to cancel.
The $20 compensation means i have to spend more $$ at BL to get which i won’t be doing.
Four immediate questions.
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Do those of us who have had packages lost in transit by the delivery partner qualify for the discounts as we have not received the packages from the companies you insist on using despite repeated failures?
I bought a printer to donate to a school, but your delivery partner, DPD, lost it in the depot and never even tried to deliver it.
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You state that those who wish to cancel their order can request it in a ticket, yet you are actively ignoring tickets. Other than receiving boilerplate responses that involve no human being, how can anyone cancel an order if no one is reading the tickets in a decent time frame?
My ticket for the undelivered and lost in the depot donated printer has gone without a response since it was written 5 days ago.
Whilst I do not wish to cancel the order, I do want to donate the printer once you finally deliver it, I can’t square your suggestion it is that easy when it clearly isn’t.
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Why did you start a second sale less than 24 hours after the previous sale when you can’t handle the backlog from the first sale?
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When are you hiring those extra staff you continue to suggest would solve the problems you have created?
My order was “shipped” on december 2. Since that day the status hase been “Goods issue at sender”.
Several tickets to customer support and the only thing i receive is a copy paste answer that means nothing!
What does the tracking status “Goods issue at sender” even mean??
you forgot to write how to request the code as I didt get it yet
Welcome to the forum. The codes will be sent out in batches from 12/16/24 to 12/21/24.
I placed an order on the 1st and am still waiting for delivery. Unfortunately, due to the delay, I was unable to complete a gift for my grandson. This experience has left me questioning whether I would order from Bambu again without a guaranteed delivery date. If so many printers are being sold but logistics cannot keep up, it raises concerns about other areas of operational efficiency.
Regarding compensation, I must express my disappointment. Offering €20 for a printer that costs over €1,000 feels inadequate and, frankly, insulting to your customers.
That said, I want to commend your technical support team for their outstanding service. When I encountered an issue with a missing metal square in the poop chute that caused clogging during multicolor printing, they resolved the problem quickly. I received the replacement part within three days. A big thank you to the support team for their excellent assistance!
Yes, I received my filament today and my printer will arrive on Monday. Ordered everything on December 2
Appreciate the update. I am now moving forward and can’t wait to get my P1S. Once it arrived I for sure will be happy 
Peace everbody 
geht mir genau gleich, nur habe ich noch 2Tage früher bestellt. Hab am 2en Dez die neue Tracking-Nr über das Ticket mitgeteilt bekommen. Seither läuft gar nichts mehr. Hoffe für uns dass nächste Woche endlich mal was geht.
got a message from bambu december 3rd saying my package would ship in 1 -7 days waited 9 days contacted them and they then told me my package would ship in 1-7 days… So what you are saying is you really have no idea when you will ship the product. This is not a shipping issue this is a distributor issue which is you.
Remaining orders? What does that mean? What about my order from December 2nd which already had a shipping label with tracking number created on December 2nd? We have to start seeing movement in the tracking system, some people might have to re-route the package to a DPD pickup parcel shop which can only be done when the tracking status starts showing updates in the shipping process. When will we see movement in the tracking system?
Hey, this is a reply I’m actually happy to see. I was also affected by the shipping delay. But the orders I placed within the past week, have been shipped very promptly. Thank you.