This printer is mere hours old and I can’t get a usable print off it, and it keeps giving a Y Axis error. I’ve tried the Wiki steps to no avail. I’ve tried adding a bit of extra tension (as suggested by another post in this forum) - no luck. It passes calibration every time, but fails on actual prints. The initial lidar print even turns into garbage as it prints.
I updated to the latest firmware, and if I roll the firmware back (as suggested by another post in this forum), it does remove the error, but I still cant get a working print off even with the old firmware.
This is my 2nd X1C in 2 days and I had to return the last one because it wouldn’t extrude correctly out of the box with factory filament / settings. Now this one is giving actual errors.
So far, I’ve also had to pull the hot ends and extruders off both. Why is that even a thing with factory filament on initial test prints?
Are there QC issues on these? I’m getting a bit frustrated as Micro Center is a 45min drive and a $1500 printer should be fine with a best case factory filament scenario, out of the box. I also did not get 4 spools in either printer box… just 3. Beyond that, I just want it to work correctly out of the box.
“Works right out of the box, set up in 15 minutes” This is not a true statement.
I will keep messing with it, but its going back tomorrow for another one if I can’t resolve it, since I only have a 15-day return window. The 1st one had some spectacular prints with the PLA-CF before it went bad, so I’d really love to get a working printer.
Here is a prime example of what the lack of insight into the proprietary firmware gets you. Little to no indication of the actual things that lead to these obscure errors. Bambu is going to continue to have a TON of confused and angry customers. New and experienced users will be endlessly plagued by closed source, locked down, unpublished firmware documentation.
I wish it was just a firmware issue… I might be willing to wait it out for that type of fix. Unfortunately, the hardware and/or factory filament is also an issue. I do expect this device to calibrate and print functional parts out of the box. My expectation is at some point to rebuild or replace an extruder, but not in the initial 2 hours of usage!!!
$1500 and this thing is a disaster. I’ve spent hours trying to troubleshoot both of these. Its costing me time and money to do QC work that should have been done at the factory.
I’m not getting a Kickstarter deal and working through initial issues. I paid top dollar at a retail brick and mortar store. My expectation is that this device would work out of the box like anything else that store sells and that a trained monkey should be able to assemble it and use it.
Agreed. It should absolutely just work out of the box. Mine ran for 2 months before a wire broke (which they had an improved design for).
What I meant by firmware was if the community had any clue what was going on and what flags actually triggered the error messages we could actually troubleshoot instead of throwing guesses at it. This is not a solution for a broken printer of this cost out of the box. And the slow support response time is unacceptable for such an expensive retail product.
I troubleshoot machinery for a living and the absolute worst machines to fix are those with closed software and no factory support. IMO secret source code for any product should be illegal across the board world wide. All those eco warriors should be screaming about this.
I have the same issue as well, this past Friday, I have had three perfect prints, then it’s been a barrage of failures. I’ve been unable to eliminate constant errors regarding the x and y resonance frequencies being too low. The errors suggest tensioning the belts through the automatic tensioners by loosening then tightening the screws on the back. I’ve done this multiple times and ran the device self-test, which passed. I have even followed the video ver batum various times. I also cleaned carbon rods numerous times using IPA. Then I recalibrated the printer and ran the benchy from Bambu labs, with no signs of improvement. I’ve also followed the guide that asks to loosen the screws, move the tool head around, then to the back, and tighten the screws again. After all this, it didn’t help, either.
In every print since my first three prints, I get errors saying that the resonance frequencies are too far from the last calibration and that I need to clean the rods. And we start it all over again.
Will you post what you find out what the problem is so I can fix mine too? The nearest store is at least 4.5 - 5 hours from me in any Direction. Excluding Moose Jaw but thats in Canada.
Printer #3. Updated to latest firmware. Same y axis error. I am gping to downgrade it and test print quality. If it is bad or wont print this one goes back, too. I have now spoken with the store manager about the issue.
On to printer #4 out of a different shipment/batch. If this one has any issues, i am just going for a return and will look at other options. This has cost me almost 2 tanks of gas and lots of time driving back amd forth. What a mess.
The 01.06.xx.xx code doesn’t seem to work.
I just got my machine on Thursday, did the update, and failed 3 prints.
I looked around, found out how to revert to older firmware 01.05.02.00 and it prints as sweet as can be.
There IS SOMETHING WRONG with the 01.06.00.00 and 01.06.01.00 version of code.
You use the Bambu Handy app on your phone to select the old firmware and download it.
I went from “what did I just get into?” to “DAMN, this machine is so cool!!” right after I did the FW downgrade.
device #4 printed fine out of the box. Benchy prints are acceptable. updated to 1.06 and it once again pushes a Y axis error. Prints are failing. Rolling back to 1.05.02.00. Will try printing again.
I will try printing with some PLA-CF tomorrow on technical parts and see how it does. So far this one seems to be the most promising and it feels like it is a different batch because the lubrication packets are gold unlike the silver ones in #2, #3.
I’ll report back more tomorrow. Hopefully this one is a winner.
Same happened to me with my brand new X1C.
Had persistent Y axis resonance errors ONLY during pre-print calibration (the self-dignostic/calibration showed no errors) and the prints had terrible quality, failed a few benchy with shifted layers. Then in a desperate try I downgraded to 01.05.02.00 everything was magically resolved. Looks like a bug on the new firmware version.
I received a confirmation a few minutes ago by the support that this will be fixed in the next firmware release in ~2 weeks. Fingers crossed.
Currently printing with 1.05.02.00. This replacement unit seems to be working well with this firmware. Guessing the prior 2 units were just bad or out of spec in some way, since they wouldn’t print correctly out of the box with the Bambu Filament.
I would also like to know why they are advertised coming with 4 rolls of Filament, but the units are only coming with 3, and they are small 250g rolls, at that.
I just received my brand new X1C this afternoon. Set everything up. Calibrated. Updated firmware. Did the included benchy test print. Received notification that the lead screws were lacking grease (they have grease, big globs of it, it’s new). First layer looks horrendous, I’m surprised the lidar let it pass. As it was printing I received another notification that the y axis resonance frequency is low. Through the print I heard the belt slip and threw the whole print off 3 times. I let it continue printing because I was curious if it would stop itself and detect a failure, but it didn’t and kept on printing. So far I’m extremely disappointed in this $1500 printer. I shouldn’t have to perform any maintenance on a $1500 printer before/after my first print out of the box.
Hang in there. These printers are fking amazing. You will see. (I say this as someone who has used a ton of different FDM printers including stupid expensive ones at work bamboo labs printers absolutely thrashes them all.
However, they seem to have dropped the ball on the last firmware and slicer updates. And things are going very wrong.
I would say that is the source of all these new user complaints and even what are appearing as hardware issues.
Use the previous firmware 1.05.xxxxx (x1) and the previous slicer 1.6.xxx and you should be good.
The firmware might do that. I’m not saying definitely.
But before you send it back, roll back the firmware (there is an option in bamboo studio to do this)
maybe try the benchy again then
but also uninstall studio and install the previous version 1.6.xxx
maybe even re slice the benchy using one of the preset studio profiles and send it.
may save you a ton of hassle sending back and waiting for another one just to have the same issue.
Take and run a complete calibration the only print files you have sliced with the new version of the software, I uave tested the old files on my machine I will get the y-axis error every time with tuem. Then I recalibrate and pri t the same thing that I just slice and it prints perfect.
So far so good with no errors and it’s printing the test benchy (the one included) by rolling back the firmware to 1.05. Fingers crossed. As far as sending it back in case of any other issues, the belt skipping I experienced wouldn’t cause any damage to the belts themselves, would it? From jumping teeth?