Cannot print through cloud

Bambu Lab Software
42 
[2023-08-15 12:52:40.949535 +02:00] [E] [T 70660]: get_setting_list failed!, status=404, body={"error_msg":"404 Route Not Found"}
, error=
[2023-08-15 12:52:40.949815 +02:00] [E] [T 70660]: bambu_network_get_setting_list, get_setting_list returned error:404
[2023-08-15 12:52:48.386274 +02:00] [I] [T 48596]: set_on_http_error_fn
[2023-08-15 12:52:48.386283 +02:00] [I] [T 48596]: ssdp: stop()
[2023-08-15 12:52:48.399074 +02:00] [I] [T 48596]: SsdpDiscovery:start_ssdp with card number = 9
[2023-08-15 12:52:48.399164 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 0
[2023-08-15 12:52:48.399219 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 1
[2023-08-15 12:52:48.399277 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 2
[2023-08-15 12:52:48.399330 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 3
[2023-08-15 12:52:48.399378 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 4
[2023-08-15 12:52:48.399435 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 5
[2023-08-15 12:52:48.399488 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 6
[2023-08-15 12:52:48.399570 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 7
[2023-08-15 12:52:48.399623 +02:00] [I] [T 48596]: SsdpDiscovery::start_discover(), create thread 8
[2023-08-15 12:52:49.167729 +02:00] [I] [T 48596]: connect_cloud_mqtt
[2023-08-15 12:52:49.625489 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:49.864183 +02:00] [E] [T 95344]: get_print_info failed!, status=404, body={"error_msg":"404 Route Not Found"}
, error=
[2023-08-15 12:52:49.864418 +02:00] [E] [T 95344]: bambu_network_get_user_print_info, get_user_print_info returned error:-1
[2023-08-15 12:52:50.120454 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:50.604370 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:50.797471 +02:00] [I] [T 85352]: cloud_conn_callback::on_success, Connection(mqtt) OK! cli id= slicer:451898643:0ce5
[2023-08-15 12:52:50.797632 +02:00] [I] [T 85352]: cloud_conn_callback::on_success, Connection(mqtt) OK! cli id= slicer:451898643:0ce5
[2023-08-15 12:52:50.797634 +02:00] [I] [T 85352]: cloud_conn_callback::connected!
[2023-08-15 12:52:50.797876 +02:00] [I] [T 48596]: set monitor machine = 
[2023-08-15 12:52:50.797888 +02:00] [I] [T 48596]: Agent: save_config
[2023-08-15 12:52:50.798258 +02:00] [I] [T 48596]: set monitor machine = 
[2023-08-15 12:52:50.798260 +02:00] [I] [T 48596]: Agent: save_config
[2023-08-15 12:52:50.798574 +02:00] [I] [T 48596]: set monitor machine = 
[2023-08-15 12:52:50.798576 +02:00] [I] [T 48596]: Agent: save_config
[2023-08-15 12:52:51.093717 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:51.608434 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:52.109747 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:52.610942 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:53.123799 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:53.620858 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:54.462596 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:54.950268 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:55.447310 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:55.942774 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:56.431107 +02:00] [E] [T 79004]: get_user_track_url error = , body = , status = 503
[2023-08-15 12:52:56.890744 +02:00] [E] [T 59940]: get_print_info failed!, status=404, body={"error_msg":"404 Route Not Found"}

this is what I got in Bambu Studio logs

43

All showing as ā€˜operationalā€™
Yeah, no.

My Printer will not connect to either the Handy or Studio software (both Windows and Mac) at all and cannot print.

44

While the status page ( status[dot]bambulab[dot]com ) says today issue is resolved, itā€™s clearly not. Unfortunately Iā€™m still experiencing the problem.

2 Likes
45

Sending print gets to 20% and then it times out. Same for all three of my printers.

1 Like
46

i have the same problem - Germany / Europe. till 20% than nothing happens

47

HELLO BAMBULAB,
X X X X X X X X X X X X X X X X X X
Is there anyone at Bambulab who can comment on the ongoing failure to use their services?
X X X X X X X X X X X X X X X X X X
Even the aknowledgement that there is something wrong could help.
So we donā€™t have to keep searching . . . . .

This is the result ot the networktest in BBL STudio:
ue Aug 15 14:23:09:test bambulab startā€¦
Tue Aug 15 14:23:09:test bambulab ip resolved = 52.222.139.62
Tue Aug 15 14:23:09:test bambulab ok
Tue Aug 15 14:23:13:test bing startā€¦
Tue Aug 15 14:23:13:test bing ip resolved = 104.110.240.155
Tue Aug 15 14:23:13:test bing ok
Tue Aug 15 14:23:15:test http startā€¦
Tue Aug 15 14:23:15:test http ok
Tue Aug 15 14:23:19:test storage startā€¦
Tue Aug 15 14:23:20:test storage ok
Tue Aug 15 14:23:23:test storage upgrade startā€¦
Tue Aug 15 14:23:23:test storage upgrade ok
Tue Aug 15 14:23:26:test storage download startā€¦
Tue Aug 15 14:23:26:[test_oss_download]: url=https://api.bambulab.com/v1/iot-service/api/slicer/resource?slicer/plugins/cloud=01.07.02.00
Tue Aug 15 14:23:26:test storage download failed
Tue Aug 15 14:23:26:status=503, body=

503 Service Temporarily Unavailable

503 Service Temporarily Unavailable

openresty , error= Tue Aug 15 14:23:26:test storage download failed Tue Aug 15 14:23:50:start_test_sequence Tue Aug 15 14:23:50:test bing start... Tue Aug 15 14:23:50:test bing ip resolved = 104.110.240.178 Tue Aug 15 14:23:50:test bing ok Tue Aug 15 14:23:50:test bambulab start... Tue Aug 15 14:23:51:test bambulab ip resolved = 52.222.139.62 Tue Aug 15 14:23:51:test bambulab ok Tue Aug 15 14:23:51:test storage start... Tue Aug 15 14:23:51:test storage ok Tue Aug 15 14:23:51:test storage upgrade start... Tue Aug 15 14:23:51:test storage upgrade ok Tue Aug 15 14:23:51:test storage download start... Tue Aug 15 14:23:51:[test_oss_download]: url=https://api.bambulab.com/v1/iot-service/api/slicer/resource?slicer/plugins/cloud=01.07.02.00 Tue Aug 15 14:23:52:downloading 10% Tue Aug 15 14:23:52:downloading 20% Tue Aug 15 14:23:52:downloading 30% Tue Aug 15 14:23:52:downloading 40% Tue Aug 15 14:23:52:downloading 50% Tue Aug 15 14:23:52:downloading 60% Tue Aug 15 14:23:52:downloading 70% Tue Aug 15 14:23:52:downloading 80% Tue Aug 15 14:23:52:downloading 90% Tue Aug 15 14:23:52:downloading 100% Tue Aug 15 14:23:52:test storage download ok Tue Aug 15 14:23:52:test storage download ok Tue Aug 15 14:23:52:end_test_sequence
48

Same issue here. I can get the camera working, but when I select print on 30% progress the job failsā€¦

Would it be an option for Bambulab to split out ā€˜sending the print-job to the printerā€™ away from cloud service to primarily happen through local LAN? That case this would not be depended on cloud service.

49

Same here stopping at 100% when sending printing job and then it stay hanging, workaround I have found is once it say 100% and it is blocked, I cancel the job, go to edive tab=>microSD=>model then print :confused:

50

image
image472Ɨ683 17.4 KB

And then FREEZE

51

see my answer just above your post, it wcan unlock you wainting they repair this

52

Sorry for the possibly inappropriate suggestion of a newbie to use LAN only mode, at least temporarily. Works fine and it at least allows printing during the cloud error.

53

Also no chance to print through cloud

54

After firmware update the problem was solved and the data are sent quicker than ever before to the printer.

55

2024, March. Same problem seems to have crept up after latest update. Waiting for CS to respond. I have done all of the normal troubleshooting steps yet still no prints being down loaded. Tried LAN printing and it is stuck at 35%. Please advise.

1 Like
56

same problem.
i restarted printer and seems to work fine