I need to complain about a technical issue with my bird eye camera BUT
it is not possible to send the ticket because the log file is mandatory BUT the logfile provided by H2D seems to be corrupted.
How will I be able to complain about this issue without the log file ?
The online chat give me the advice to complain at
https://bambulab.com/en/my/support/general-inquiry
may be this is helpful
Are you receiving an error indicating that they are corrupted?
Since they’re encrypted, you won’t be able to read them directly yourself.
You can do a ticket without log file. Maybe you need to chose a more general category.
it is a .rar file and my PC stated that it is corrupted.
And Bambulab does not upload it.
I take differed stick´s no one works
@T_guttata yes I did at general topic but I did not get any answer up to now
They are quite busy. I‘m still waiting for reply to an open ticket as well.
You might want to read this thread