Dear Bambu Lab Customers, We wanted to inform you about an important update regarding our customer support channels available at Bambu Lab. As part of our ongoing commitment to providing you with the best possible service, we are making changes to streamline and enhance our support operations. Sta…

Well after 11 days they finally responded it bull because it has noting to help. Its everyting i already said i did and they didnt even reponed to my lidar fault. But i guess its something [1000003045]

My a1 was DOA. Have had a ticket now for 7days without response. Not the happiest customer at the moment…

Sadly the reason is probably because people create tickets for the dumbest things. “My membership should be extended because I’m special” or “My filament doesn’t stick to the bed, it must be the firmware”.

Tell us youre a fanboy without telling us youre a fanboy. One of their main purposes is to bring noobs into the hobby, yet they didnt prepare for it. Theyve known their support sucks since the beginning and havnt done anything about it. Just pump out more products that need support.

I’ll readily admit to fanboying, but also torn as I’ve had a number of BL support dramas. They were and still are fully prepared for the load, any shortcomings are by design. I’m too old for this s4it basically but have learnt that not much changes and if I like a product enough I roll with it.

[image] StreetSports: Tell us youre a fanboy without telling us youre a fanboy. It takes one to know one? [image] I think you broke me Other topics Pretty sure im becoming a fan boy. I only hope the competition can stay in the competitive though. Monopolies arent …

You dug deep. I must have been drinking that day lol. Notice im not attacking people for having support issues though. On a forum designed to help.

Is bambulab still operating as a company? My order from before Christmas (which should have been shipped long ago) is still unfulfilled, it isn’t even shipped or anything. The support ticket i created still is unanswered, it’s days old…a very strange behavior from a company which is still open for b…

They do have the wiki. And has all that info in it so people need to learn read and not just read understand. Then if assistance is needed contact bambu

It’s likely that Bambu Lab is facing issues due to overwhelming success. Let’s hope they can manage it and start providing the service we all expect and deserve.

Customer Support Update

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lgor January 12, 2024, 3:14pm 169

It takes one to know one?