Has anyone managed to talk to someone from customer services lately, I’ve tired web chat but was number 179 in the que !!! and after an hour I was number 178 !!! so gave that up as hopeless, tired submitting a ticket 4 days ago and all I’ve had back is the auto response blah blah blah we will get ba…

They are probably feeling very overwhelmed right now by the flood of scammers on Bambu and MakerWorld. Annoying, but just stay calm. Sure, it’s annoying. Important: continue to use the ticket function as you are already doing. Chat is often ineffective. Instead of opening new tickets, keep reactiv…

I have given everything to them logs, photos, serial number, as I’m an IT person, so I can log a ticket well, lol. What scammers are you referring too?

[image] anon88136036: I have given everything to them logs, photos, serial number, as I’m an IT person, so I can log a ticket well, lol. What scammers are you referring too? This has been going on for about three weeks now and is keeping Bambu very busy. Hundreds of bots and scammers …

[image] MZip: that sales and marketing have much more pull than the technical folks and that is not how it should be. To the businesslizards, one makes them money, the other is a cost center to minimize. Their little “number go up” brain is in full control

This exactly. It has cousins in anything that doesn’t directly generate revenue like computer security. Management loves to short that big time because it’s just outgo to the management types. They don’t seem to understand that big company embarrassments can cost sales too. It never ends. I grew to…

Customer Support

MakerWorld MakerWorld General

RetroSharky November 14, 2025, 3:11pm 6

This has been going on for about three weeks now and is keeping Bambu very busy. Hundreds of bots and scammers