Does the A1 printer come with a warranty of any kind? I have had my printer for under a year
and I’m getting a “nozzle fan has abnormal speed” message (or something like that) after a print went bad and a huge blob of PLA clogged up my hotend. So , I want to know if this sort of thing is covered before I order replacement parts. Also what is the best way to contact them? Thanks!
I expect the most sensible, but potentially lengthy and frustrating road, would be to open a Support ticket and simply ask nicely. Support - Bambu Lab
There also seems to be a live chat support but I have not tried that myself. How to get Live Chat Support
Here in the EU, we are quite proud of our customer rights. But they are frequently misunderstood. Although 2 years are usually cited, really important are the first 6 months. If something breaks and is reported to the trader from whom the purchase was made within the first 6 months, it is generally assumed that the defect was present during purchase. Anytime after that, the customer needs to prove that the defect was pre-existing. And yes, the date counts. Submit the ticket 6 months and 1 second late, …
But even if everything fits, enforcing adherence to, for example, EU customer rights on a Chinese company is something not many would really want to embark on.
However, there’s no harm in asking nicely. Other than a possible denial and long waiting times or unhelpful responses due to Bambu’s customer support overload of course.
There are quite a few rather extensive threads on the latter here in the forum.
Here in the US we are quite jealous of your customer rights lol.
@Jalan That message is normally caused by the hotend fan not being plugged in or not plugged in all the way. It’s possible one of the wires was broken when you removed the blob also.
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Be sure to take a look at the benefits offered by the credit card assuming that is how you paid for the printer. Many cards, especially premium ones, offer extended warranty service at no cost to the card member.