Bambu has ‘escalated’ this and they are now talking like they plan to eventually ‘take care’ of the destroyed printer. They did ask for information that I’d already supplied (photos), so it’s pretty clear they are still not reading the entire support thread. Whatever, It’s now refund as I have moved on, not replace.
I got sick of waiting, drove 2hrs to a Microcenter and picked up a pristine one. Got it home and 2:15hrs later sent it the first print job. A multicolor pla snake for my 6yr old son, scaled up for the H2D. 1d9hrs print job. It’s coming to the end of the print now and I have high hopes it’ll be successful.
Had a little trouble with the 4 in 1, but a twirl of a #11 blade inside the bowen tube exiting the 4 in 1 seems to have fixed it. I waited all night (could see it struggling to get thu the 4 in 1) but no way to make the repair as even in a pause, the AMS continues to load. I had about 6 sec to make the fix and didn’t think it was enough and didn’t want to wreck the print. As I laid down at 12:09am, it errored out and I had to go back out to my office and perform the bowen tube mod. Very minor fix.
I absolutely will not buy another printer from Bambu’s online store, a 4hr drive to Charlotte and back is a pita for sure, but it beats spending a week and more dealing with Bambu support when their carrier destroys it. They have probably wasted 20-30hrs of my time on this.
Anyway, the microcenter h2d is humming along and doing what appears to be a good job. Both my X1Cs are running too, and they are doing well. One of them has 2500hrs trouble free on it.
Filament I bought the H2D to run is in the dryer and will be up soon as it’s done with the snake. Mixing TPU for AMS with PLA supports for a large part and hoping that’ll work well.
if successful, I’ll update w/ a pic of snake in the morning. Cutting it really close as the main filament is down to 5 wraps on the spool and I don’t have any more on hand. It’s not using that mtrl much now, just the top of the tail needs that color, so may make it w/o running out.
On the H2D shipping document, a truck with a hydraulic lift gate and two operators were required.
Crate was secured to a wooden pallet of suitable size. Instead, I rushed quickly to the local warehouse and intercepted the crate, which I carried up to the 2nd floor on my back. Doable, with two breaks halfway up the flights of stairs and a string of curses… this is to say that I’m well aware, if your packages were over 25 kg and whoever was forced to deliver them to you was alone with the usual van… they prob rolled them to the door with a soundtrack of curse words
I don’t know about work safety rules where you live but the max amount of weight a person can lift is surely not like that.
i did a fast search and UNI ISO 1228 gives all the tools to calculate what a worker can do lift - shortly: a fully healthy adult male can lift up to 25kg otherwise illegal. Sorry for the hyperbole, from 3D printers to worker exploitation
Bambu should be the ones talking to Fedex as they are the shipper who paid them for shipping.
Many years ago I ordered an Epson 9900 and it arrived with a hole in the packaging caused by a forklift. It turned out that it broke the ink door, but did nothing else. The printer worked fine, but the ink door was missing. After sending photos to the shipper and waiting a few days they said they were sending a new one and to have the old one ready for pickup. They delivered the new one, but didn’t pick up the old one. Then, a few days later, they told me to throw the old one away as it was too expensive to ship back. I told them it worked fine and just needed a new plastic door, but they said they didn’t care and didn’t want it back. So I still to this day have the replacement sitting in its original box and have been using the one with the broken door. lol
just for the record here, I’m not trying to steal or any other dishonest method of keeping the damaged printer. I don’t even want it for spare parts. It must go back to Bambu.
I’m asking Bambu to get off the stick and deal with the damage caused by their choice of carrier.
It’s now been 10 days since Fedex ‘dropped’ it off and Bambu is yet to do anything. I did get a few messages requesting information which I provided, since then…crickets.
It is taking up a ton of my time and the printer is blocking half my front steps, laying where Fedex ‘dropped’ it. I put a tarp over it, but it’s sitting where it was dumped.
I have no idea what’s going on, but it’s not good for sure.
Next time, go to a retailer like Micro Center or Best Buy. Can never trust shipping companies nowadays.
If you do get a defected machine, Bambulabs offers a 60-day warranty (I think) for replacement parts, and if you can trace the retailer the shipping company is hauling it from, then they might offer warranties as well.
Open a CC or PayPal chargeback, provide their communication and then let know Bambu that chargeback process was initiated due to their lack of communication.
You are not the first one, you are not the last one. Bambu Support is pretty much non-existent, and anyone who says overwise is either on crack or sitting here on forum instead of their work at Bambu support.
When you have the opportunity - always pick up from Microcenter.
Now they are asking for photos of the label and serial number.
If they could only scroll down in the support thread that already exists on their support channel, they’d see I already uploaded those on 11-13-25. D’oh.
Whatever, uploaded AGAIN. 'cause I have nothing better to do with my time, apparently.
Bambu customer service is the polar opposite of their engineering team.
The printer I got from Microcenter is chugging along making stuff for itself and is doing well.
Shipping things >30kg is really asking for trouble in today’s times. Courier companies are overdriving their penny pinching and I don’t foresee your package actually getting team lifted at ANY point in the process.
What damage was there to the printer? You haven’t uploaded any pictures of this “DESTROYED” printer.
Was the damage visible from the outer packaging? If so why did you accept the delivery?
I had my H2D delivered, and was that excited to open it I didn’t really check the outer packaging. It was only after removing the outer box that I saw that the back had been caved in. I suspect from the prong of a forklift truck. On closer inspection I saw that there was a corresponding hole in the cardboard packaging.
I boxed it back up and raised a ticket with Bambu.
Lots of photographs showing the damage, and telling them that under no circumstances did I want a replacement back panel as I couldn’t tell what damage had been done internally to a precision machine.
The only acceptable resolution was for them to arrange collection and then to ship me a new printer.
The process was long and slow, due to the time difference, but they replaced with no further issues. (I received a few spools as filament as compensation, which although derisory for the delay they didn’t have to offer).
I can tell that you are upset but using emotive language such as “DESTROYED”, “POS”, etc. does not get anything resolved any faster. In fact you come across as a right PITA and I wouldn’t be rushing to help you at all.
No need for you to deal with Fedex whatsoever - only deal with Bambu, your sale was with them, not Fedex, unless you specifically chose the courier.
Well, my H2S is lost. Apparently FedEx has no clue.
Hasn’t scanned since 11/27 and supposed to be here today. Of course FedEx is useless.
First put a ticket in to BL. Also stated it was their shipment so their problem and I expected a replacement without going back and forth. Supplied them will all relevant info and reminded them not to email me and ask for it again. I’ve waited a month for this and am a bit irritated. It’s not BL fault but it is their problem. FedEx won’t even allow me to file a claim.
Soke to a Rep at FedEx and it seemed her job was to get me off the phone as quickly as possible. I told her last scan and details, then she apologizes and tells me the exact thing I said as if I never told her.
She claimed it would be delivered tomorrow, but couldn’t tell me where it is. I asked how she can say tomorrow if the last scan was across the country from me. We talked in circles until I forced her to admit they didn’t know where it was. Wonderful.
So now I’ve spent the money, and have no idea where it is, or what is going to be done about it. I knew this would happen when I saw FedEx was the carrier, so I’m irritated but not surprised.
Edit: After being a bit proactive (filing a complaint with the BBB) my printer has been found. Made it all the way to MD without a scan.
Really didn’t care about the BBB thing but it get’s attention. So there’s that, should be here tomorrow. Of course anything can happen between then and now.
I’ve had a number of experiences where large packages ‘dissappear’ for a week then show up at my door. It especially is a thing around holidays. It sucks, but i usually wait a week between scans before i start spending the energy contacting companies.
