I’m having the same issue. All 4 slots. Reaches internal hub, and the first stage feeders just grind the filament.
Support told me the Internal Hub was possibly broke, had me take it apart, clean it and take photos of the entire assembly. Found worn hub gear, and plastic tunnel.
Warranty out, order the $55 new replacement hub, install it, redo all new PTFE tubes, filament feeds to internal hub, stops at some point there, grinds filament in first stage feeders.
Still no response from Bambu.
Printer has over 2900 hours, prints mixture of PLA, Matte, PETG, Bambu and Non Bambu filaments.