I had almost the exact problem with my A1 a few months back. They gave me the same options only after I replaced around 6 or 7 different parts and the problem persisted. They did send me the parts, main board, power supply, etc. This went on for literally months. After all that, I chose option 1 and packed and shipped the printer back to them. They sent me a replacement pretty quickly. I suspect they sent me a refurbished printer but it has worked perfectly since I got it. That was about 6 weeks ago. I would go that route. The day after they received my printer, the replacement was enroute to me. Good luck with this. It is a total hassle but there is a light at the end.
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I just looked at Micro Centerâs extended warranty coverage for 3D printers Protection Plan 3D Printers | Micro Center and it only comes into effect after the manufacturerâs warranty expires.
So for the first year youâd have to deal with Bambu for any issues unless the problem is serious enough to deem the printer defective and subject to replacement.
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Whats wrong with sharing his experience in detail? He is looking for help with an unresolved issue and wanting to impart his trial so others can be informed. With your pleasant and helpful response, why dont you write childrens books?
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I know my reply want help you any ,i dont own a H2d i have a x1c and off recent updates i have errors none stop like update bambu handy or bambu handy canât connect, and i have parts sponing automatically, my point is Bambu has to slow down focus on making sure all software and new updates work properly on 1 product, before moving on to a diffrent marketing platform.
A message entitled âH2D does not workâ, which then shares zero details of the issue experienced but is entirely focused on Bambu customer service gripes, wastes the resource available here and helps nobody. But thanks for your super helpful contribution.
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Youâre muted, âchampâ, thanks for giving me a laugh.
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Why?
Seems like one of the most knowledgeable and helpful posters to me.
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Did you see that he was the first person who responded and tried to help?
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I know a number of people who walked into Microcenter and bought the h2d. It sells out the same day they stock it.
Because it is wrong. The forums are for everyone. to vent and to learn.
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I, too, have X1E, a couple X1Cs and P1S. I think they have a scale issues and you see corners being cut.
My X1E has been nothing but trouble, but my sales rep is great with helping me troubleshoot etc. I bought most of my machines directly from Bambu, but the best is buying from a qualified representative.
I am repeating a post I just made on General Customer Support:
I keep seeing reports on bad customer support from Bambu - but I donât see it. I had an issue with my X1 Hotend fan last year and they responded within 2 days (I think it was the next day actually) and after a few exchanged messages they replaced my fan - no problem
This time I had an issue with my H2D build plate getting gouged by the hot end while printing the purge tower - they responded in 2 days with suggestions on making sure certain screws were tightened which they were. No more issues with the build plate (probably a one-time occurrence) and they are sending another one (in the mail now). So, I have had nothing but great experiences with Bambu Customer Support.
Even know my H2D took forever to get here and I have a shipment problem, those guys in Shenzhen are in the ball. I think they did step up their Customer Service game.
UPDATE: After posting this post, I finally got an email from Bambu customer service apologizing for my situation. They sent instructions on how to re-package the printer for shipping and a shipping label. I promptly shipped it from the UPS store according to their directions. Next I get a response from UPS saying they will deliver it in 4 days to the Bambu Labs Rancho Cucamonga, CA address per the label. I thought that was great. Then the next UPS message said they could not deliver to the address on the label and would be sent back to the shipper (me). I contacted Bambu Lab again, and they said they were having trouble with UPS and that it would be re-routed and not to worry. Again I get a message from UPS stating that they could not deliver it to the 2nd address provided by Bambu Lab. Contact Bambu again, and now several days later the printer is being sent to a 3rd location in Whittier, CA. Bambu customer support tells me not to worry they will be able to receive it in Whittier. UPS sends another message 2 days later saying the printer has finally been delivered! Now I wait another 7 business days per Bambu customer support and Bambu informs me that they cannot find the printer in Whittier! You can only imagine how I feel at this point. I pay for a brand new printer that does not work and it has been a month and still the issue is not resolved. Finally Bambu agrees to send me the new printer through a Chinese shipping tracking number. It says it was shipped from CA. It sat in shipping for 5 business days before I got a tracking number that showed the printer would be delivered within another 4 business days. I finally receive the printer, and thank God it works this time. Bambu customer service finally came through but what an ordeal I hope not to repeat.
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Man you were alot more patient than i would be. Happy you finally got a working H2D!
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