I have just received the invoice for my X1C printer. The tax/VAT is included in the price. However, since I intend this to be purchased by my company, the VAT should not be included in the price.
I have sent two emails to support.eu@service.bambulab.com but there is no reply as of now…
In the shop there is no alternative to change customer type to company/business.
How do I proceed?
Thank You!
/Pär
u tried this mail as well?
the german invoice shows the VAT correctly as should for example
Thank you for your reply!
I will try the other email address as you suggested.
As a company registered in the EU we should not be billed for the tax/VAT cost.
Best regards,
Pär Sundberg
i just contacted the normal support and they removed the vat , but i needed to replace the order to get the vat fixed (they inform you if that is needed )
also you can add your VAT id now before you place the order , so the vat get automatic removed if you have a valid tax number
Hi Pär,
the answer here is: It depends. The main question here is, where is Bambulab EU registered and where are you registered. As Bambulab EU is sitting in Frankfurt one might expect they are registered ind Germany. Therefore the must declare 19%VAT if selling to another German Company (as you will put it in your Umsatzsteuervoranmeldeung).
BUUUT much more important, as any form of Tax ID (VAT ID or German Steuernummer) is completey absent from the Invoice it is not acceptable as a VAT Invoice in the EU anyways. The correct thing here would be to book the complete price as cost for the printer (without pulling the VAT) and report Bambulab EU for tax fraud.
It seems like you cannot expect any Asian company to play be the rules regarding european VAT rules. I had the same issue with Sovol and Creality as well.
Best,
Stefan
Hi!
I´m located in Sweden, and I have a registered company so VAT should be exempt.
I still have not received any reply from Bambu Lab…
Best regards Pär
Ah I see, then you are right, there should be no VAT on the invoice.
Still, I would be suprised if you get a valid invoice. Currently the invoices are missing all mandatory fields.
There is no Info about the type of company (GmbH, GbR, OHG or the sorts), Registration Number, Tax Number, Place of registration or stuff like that.
I would talk to my tax advisor about how to handle this and not even bother trying to get a corrected invoice. I tried that on Amazon with foreign companies and never got a correct invoice. But I have a nice best of answers…
Best,
Stefan
Thank you Stefan. I´ve issued a support ticket.
We´ll see where that leads…
Best regards,
Pär
Hi all!
I sent them an email on Tuesday when I received my final payment notice but to no avail. 
Let’s see if I ever get my X1CC…
With kind regards from Vienna
Christian
Hi Chris
Why are you writing this? This has nothing to do with the topic here!
Patience, it comes when it comes.
Greetings
Richard
Hi Richard,
many thanks for you contribution. I sent them an email (as suggested above) to remove the taxes from my invoice and replace it with a correct EU bill for companies. I think this is what this thread is about. 
Have a great day
Christian
Hey Chirs
Ah all right, that wasn’t very clear. Don’t let the payment expire. Some had already and then the deposit is forfeited!
Kind regards
Richard
Hi Richard,
sorry for being not exact enough…
What would you do? Spend an extra amount of Eur 277,- for taxes? I would prefer to pay earlier than later, but this is a lot of money…
Be good
Christian
Hi Christian!
Yes, that is exactly what this thread is about.
Update here is, I issued a support ticket, asking for a new invoice with no VAT.
They were very kind and replied that they had now sent me a new invoice with VAT included… again! Only difference was that the tax was now 25% (Swedish VAT) instead of 19% (German).
So still not solved. How hard can it be? This is standard procedure when doing business in the EU.
I´ve been waiting since October when I preordered, but I will have to cancel this if not resolved.
/Pär
Hi Pär,
bummer!
I am currently considering consulting my tax consultant to ask them for a solution or to spend the extra amount. No solution in sight eiter.
All the best
Christian
Hi
I wrote to support, sent them my EU VAT number (Czech Republic) and received a new invoice without VAT, with the fact that the tax paid will be refunded to the account
I just contacted support before buying a printer. The question is how to pay without VAT.
Like Merlin_cze said, he got a new invoice without tax which he paid. Isn’t that what you need ?
But he will get tax returned to the account. I prefer to not paying tax at all at order.
It seems now that there might be a solution in sight. After a lot of correspondence with support, they have now made me a “tax free customer”. My order had to be cancelled and I’ve placed a new order, with a promise that I will keep my place in the queue.
Now I’m nervously waiting for the final invoice, to see what that looks like…