I opened a ticket for this, and after having managed to make it clear that I should have a VAT exemption by law, complete with a European VAT number registered with VIES, they managed to register me as a company, I displayed the price without the VAT, indeed, I was subsequently refunded the 22% VAT on my initial deposit, it was with 22% VAT included, for a total of 46.32 euros. (refund 8 euros and then I paid 1349 euros of the final balance installment.
They made me suffer a little but I am tenacious, I never give up and I have a very hard head and above all I don’t stick to agreements when I don’t like agreements. I have a character that when something isn’t right, there’s no one who can stop me, I go all the way.
However, apart from the slowness and the problems of misunderstanding due to the language, they have always solved my problems, among other things also technical, yes, my printer as soon as it arrived did not work, there were problems with a temperature control cable of the heated bed, I had to disassemble half the printer but in the end everything was solved, except for a broken support.
As a “pure blood” Italian man I always try to win when I know I’m right.
Tony - B2B - Italy