The source of the problem was not DBSchenker. It was Bambu’s request for the identity information requested by DBSchenker without specifying which order it was related to. At that time, I had two orders to be sent to two different people. Moreover, it was a ticket notification message, but it was not visible on my ticket screen.
I assumed that these identity details were for H2D, but they had made another mistake at the same time. The tracking code they sent me regarding the H2D shipment actually belonged to the Laser Module. And while I was reading the email requesting my identity details, I received information that H2D (actually the laser module) had been delivered. Despite this, I replied to the email, but it likely never reached them. By the time I went to the office and saw that the H2D hadn’t been delivered, the DBSchenker package had already been returned. Of course, it took days for Bambu Customer Service to understand this and initiate the re-shipping process. I’ve been waiting for it to be re-shipped ever since.