Hi Jayburd,
It’s already solved:
Of course you try to solve it yourself - that’s also important. As a company you can ask your customers what ever you want and you will get 1000 answers. No matter what you do, some will love it, others will hate it. And many will love it but never buy it. Others will hate it but buy it anyway (because you have already solved a lot and you are still the best in there customer segment). At least in Switzerland, only 10% of companies founded survive the first 10 years. You have your customers and you pay attention to where they invest the most energy in solving problems and that’s where the journey goes to. Where a company will develop and looks for solutions for the existing costumers. Everything else is purely speculative. You can never do what you want - you just solve the problems of the buying customers in your segment day by day, but you also will get more and more buying customers day by day.
And when companies don’t follow their customers greatest efforts, that’s where the questions begins.
In my point of view only and I m also sometimes wrong: Well, every company has its strengths. It is rare to find a good mechanical department working well with the electronic department. Usually someone always tries to get the upper hand and it ends in a pointless internal company competition… Bambulab also solves problems quickly but not if it comes to Y-Joint, saying that the grease in the Bambulab bags is also suitable for the z-axis, base plate sag, poor access to the entire print head maintenance, poor abrasive behavior (metal is also very cheap if constructed correctly), a forum section with lots of AMS problems (No wonder when you unscrew it you get tears in your eyes)… There weakness are mechanical solutions - but you can rarely reconcile that. Becouse on the other hand if you look at the I-Fast, you get the tears by seeing the wiring and coding, thats the battle for the mechanically manufacturers. That’s may why they tried to solve the dual extruder mechanically, even though they were already having problems with leveling - and than they left the topic at the next printer (Although I haven’t even looked at the successor model X-Plus 3).
Code creation and wiring as well as circuit boards is something Bambulab has under control. So Bambulab is a good choise PLA, PETG, ASA, ABS in prototyping and semi pro homeusers. In my world, 5000 hours of operation are called gently used…That’s why I leave the carbon and glass fibers out now (too much abrasion for any possible tinkering on a Bambulab).