No refund?

please help me as I have the same or simialar problems, the printer was great and slowly well quickly started to break, all my prints were failing, the lydar melted and something went really wrong. i get the bed issue everytime, and everytime i try to print it ends up a spagetti mess. its only less than a month old and the Customer service is terrible. i cannot get them to take any responsibility, i have asked for a full refund or retun for a new X1c and they just avoid tht conversation. and ask me to try aall sort of thing, as to current i have 2 blocked nozzles, and the extruder wont feed. this is absolute BS. we paid $1650 for this and its been great the first 2 week then it freaked out and started slamming itself ito the side of the machine it went full out of control. i had to put rags infront of where the extruder was hitting as it was so loud. it was knocking the cover off and its done significant damage. the people on customer service keep telling me to try things when the printer clearly is faulty . i just want to exchange it of get my money back . help please