I don’t agree. Using your rationale for a free upgrade, automobile manufacturers would be giving away new cars every year because the new models follow the old ones by sometimes weeks or months. You knew what it was when you bought it and it served the purpose for you. If you don’t like it, sell it and buy another one. Just like we do with cars.
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Disagree. I just bought A1, and now I want A2L, I will buy another one, not requesting for a free upgrade or trade in.
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Absolutely not. I would rather Bambu Labs made enough profit to remain trading. The best you might hope for is a small loyalty discount of perhaps 5% on your X2D purchase if it was made within say 3 months but no business would do what you expect. Imagine buying a car and after 7 months it was still a good purchase but the company brings out a new car in a different range, would you really expect them to do a straight swap for the newer vehicle? It is worth bearing in mind that many users buy multiple models aregularly, especially those running printing farms. I purchased the P1S and then realised the P2S was available so, much against my wife’s wishes, I purchased the P2S just weeks after buying the P1S. Did I get annoyed because they did not offer to take back the P1S?- of course not, iand I would not expect them to. If I was you I would stick to the P2S and be happy; if you really want an X2D and you can afford to buy one and then you will have the ability to print more than one item at a time. Or of course as others have said it and put the loss down to life experience. Let us all know what you do; I for one would be genuinely interested in what path you take.
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Thing is, You’d have to know the “right” machine was being launched 2 months after your purchase in order to purchase it. Bambu released the information about the X2D literally 2 months after my purchase. Now, I like my machine but I do like the idea of dual nozzles to reduce waste; otherwise, the P2S is fine for me. Would I have waited 2 months for the dual nozzles, quite possibly, or I might have decided it wasn’t worth the extra money, but one will never know since the information was not available to me.
A well informed buyer would know. We were starting to see leaks months in advance.
See Video link from December of 2025
Anyways, you bought a different series of printer. Your talking F150 vs F350 here. If you couldn’t pull your boat with the F150, you buy the F350. But you bought the F150 and still was able to pull your boat.
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It would be fair to give you a free printer from a completely different series of printers? Fair to who? If you had just bought an X1C and the new printer was announced I’d say there is a fair chance of getting them to allow you pay the difference in cost and let you exchange it. Maybe.
it wouldn’t be fair to the rest of their customers if you bought a less expensive model and they started handing out X2D’s as you suggest to people who didn’t have to pay full price.
In other words, if they started doing that there would be a mad rush for the P series printers as everyone buys one and then demands that BBL exchange it for you like they did for Bob.
No… it’s been well established that the P series is a lower tier version of the X series… you can be upset that it’s only $100 difference in price, but things that the X2D has (besides just the dual nozzles) are those higher tier features that would be expected on an X series machine… what your basic mistake was, you incorrectly viewed a P series machine as the successor to the X1C, when it was clearly never intended to be that… it’s a successor to the P1S, and it’s a perfectly fine successor to the P1S… it was never meant to be the same class of machine as the X series
Moore’s Law (better stated as Moore’s Observation) has no applicability here.
You do realize that:
- the phone companies who do that are either the big two manufacturers (Apple and Samsung), which are trillion-dollar outfits that can afford to do the trade-ins (although neither give top dollar), or the carriers do it as incentives to retain current customers and woo new ones. The smaller manufacturers don’t do the trade-ins at all, maybe they let the carriers do it. And note: Apple trade-in values start to decline quickly with the age of the product, and it had better be in mint condition.Otherwise they’ll tell you “we are happy to recycle your device.”
- the phone companies have retailers everywhere, which makes the trade-in process simple. Bambu does not. The have a few retail partners but deal mostly direct. Which leads to:
- Shipping a pallet-load of phones from a retail store costs less than a buck apiece. Shipping a 60-pound fragile package from dispersed customers residences in (say) the USA is very expensive. They’re not gonna pay $100 to ship something that’s worth only $100.
First, No one said a trade in should be full price or anything like that. So the answer Ted, is clear communication rather than making the customer feel they are being taken advantage of. When Bambu puts out new models they could also mention what they have in the pipeline, customers can then make an informed decision as to whether or not Product A will fit their needs or would it be worthwhile to wait for Product B that will cost a little more. As it stands, when you purchase a brand new upgraded model and a similar model with some different upgrades show up 2 months later at a similar price, customers feel like the company is just trying to screw the customer. Bambu could easily fix this by giving “updates” at the beginning of the year of what they are working on and an approximate idea of when it would come to market. It lets the customer know what is out there and “coming soon” and allows for proper decision making.
This is just going to be repeating points that were already made so here you go…
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When Bambu puts out new models they could also mention what they have in the pipeline, customers can then make an informed decision as to whether or not Product A will fit their needs or would it be worthwhile to wait for Product B that will cost a little more
One more time for the world:
You are asking for something that no company does, nor will any company that wants to stay in business will do, and I refer you to my earlier post about Osborne Computing that gives a Real Good Reason why companies do not tip their hand about products in the pipeline.
In this regard, BambuLab is no different from any other company.
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I paid $1249 aud for my P1S combo, now they are selling for $799. Should I get a refund of $449? If Bambu Lab had of told me they would drop the price, I would have waited.
You deemed as fair and agreed to pay the price at the time of your purchase. You may suffer now of buyer’s remorse, however, the drop in price occurred after you have agreed to buy, so it’s not imputable to Bambu. You may try claiming the difference back, but I doubt you’ll get it.
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In that case, such a blunt but to-the-point statement by CarbonForge can certainly be justified. So always pay attention: Keep the context and the flow of the discussion in mind. You seem to have overlooked that?
I can’t help how my brain is wired, If my senses are assaulted with a wall of rambling text, I lose interest and move on, hence the blunt and to the point response.
I don’t mean to step on CodeCarter’s toes, but to me, it sounds like he bought the P1S without doing his research first, even though it’s still an excellent device, and then found out that something new and shiny was on the market.
I’m not sure why the text changed, as I actually bought & wrote that I purchased the P2S with Dual AMS pro’s after considerable research spanning 4 weeks, not sure why it was changed to the P1S.