Well, it seems their(at least in my case) only supplying for the combo I ordered. I ordered an AMS HT also, and they didn’t give me the difference for that device…
I also purchased an AMS Pro2 from microcenter. I don’t know if they’re doing the price adjustments their also?
Welcome and sorry to hear your problems with the Z-axis.
At best it’s a gift card, what were your order dates and delivery dates?
The printer/AMS package must have been received on or after May 2nd (including packages still in transit), and the order must have been placed before May 15th at 5PM PST (price adjustment time).
I ordered loads of spare parts on May 4th and still no email about being shipped out, I’m in the Uk.
Have contacted customer support as well.
Surley parts would be easy to ship as all in stock.
So this is what being great again is like?
I’m being refused because mine arrived early, on the 1st. I’m beyond upset and frustrated by this.
They should have done the refunds by order number. They know exactly what items they payed a tariff on or not. Delivery date is a weird way of dodging half of the customers.
I ordered an A1 combo for $599 on 4/28/25, and received it on 5/2/25, so I missed the $50 store credit by one day (price today is $549 for the combo). I also ordered 5 filament refills and spools on 5/6, and the price on those is now $3 less. I know they don’t do price matches on filament, but this is not a great user experience for a new customer. I was about to order more filament directly from Bambu, but I think I’ll stick with the cheaper filament on Amazon.
BL can probalby learn a lession here: Don’t do something just because you have good intention. Think it over, particulary on if the good deed can be implemented without being viewed differently.
In this case, it should not be hard to foresee that no matter what dates are used for the cutoff, there are always some customers who miss the cutoff by a day or two and will be upset.
People are not upset for not getting something, but they will be if others get it and they don’t.
This sums it up. I really don’t care about the $100. I just spent $2400 on a printer that I’m using strictly as a hobby…so obviously the $100 doesn’t make or break anything.
But it does tick me off to no end that Bambu would use an arbitrary delivery date as a cutoff on which customers get the gift card and which don’t. It makes no sense and is just horrible customer service. The delivery date has nothing to do with it.
This has caused me to relook at how much I buy from them. I have an A1, an X1C, and now the H2D. I have bought a crazy amount of spare parts to have on hand, I have all available build plates for all 3 printers, I have the vision encoder, and over 50 spools of Bambu filament. I had my cart loaded up with another $150 of filament which I was about to buy when I got the email that they said there was no exceptions to the May 2nd rule, even by the 1 day difference. I emptied my cart and went on amazon and got Sunlu and Tinmiorry filament instead. I had been buying Bambu filament almost exclusively up to that point, but because of this I will be looking at other filaments as well. It’s not that I WON’T buy Bambu again, but I’m not doing it exclusively anymore.
Maybe they don’t care but by ticking off other customers I’m sure I’m not the only one that will be doing this. I guess it’s more than just horrible customer service, it’s also STUPID customer service. $100 gift card from a profit standpoint to Bambu is negligible, but the lost sales could be impactful.
I agree, bambu should not have done anything, nobody would have noticed. For whoever seems upset now, continue to blow some steam then wait a week or two and you’ll forget about it. When you bought it it was overpriced due to tariff but you decided price was still OK so no harm done…
can you tell me why the prices for Canadians is so high? If you price compare USD an H2D is $3000.00. If you convert that to CAD it should be 2,775.00 when on the Canadian store it comes up as $3000.00 so Americans are saving $225.00.
That’s what I meant. This is a good deed that will be punished from the get-go. Some good deeds are better off left undone.
Welcome to the forum.
I think there is an error in your math? It’s actually cheaper in Canadian funds.
The price for an H2D Combo on the Canadian store is 2999.
The current exchange rate it roughly .72 which would be 2159.28 USD (2999 x .72)
The current price for the Combo on the US store is 2299.
So in theory it’s ~$140 USD less than the American store if you bought it in Canadian funds.
Alternatively if you were to look at it the other way.
I think perhaps you are comparing a non combo unit to a combo unit?
I’m confused here. Companies were charged a legitimate tariff for importing goods into the States during the time the tariff was in place were they not? Were they retroactively refunded this tariff when the tariff was lifted? It doesn’t seem to me like they were.
I keep thinking of this whole tariff thing as “playing stupid games, win stupid prizes.”
The logistics of keeping track of what specific stock was charged a tariff are not normally in place when importing items in large shipments. The serial numbers of items like this are not tracked through customs. I suspect it would be very difficult to know what printers were charged a tariff and which were not.
Yup, you’re 100% right. It is what it is. I do understand your frustration about the situation.
My assumption.
They charged a tarrif for items that were not shipped yet. Tarrif was lifted. They are now refunding money for a tarrif they did not have to pay.
Its illegal to collect taxes or tarrifs on items that dont meet the requirements. If collected by error they must be returned to customer. I doubt its a good deed but merely trying to comply with the law and not get fined.
A lot of their smaller items might have been in the states already(and arrived under tarrif) and they paid tarrifs on them. So you would not get a refund for those items.
Their lack of proper communication, makes all of this a lot more frustrating.
Is anyone else stuck in “approving” and “calculating” their “price adjustment?”
I tried the automated method and was rejected. I did a chat and was told to submit a trouble ticket. I did that and have been in limbo since 5-25. It is now 11 days and counting to get approval of facts that took me less than two minutes to verify using the store site. 11 days and counting to calculate a single subtraction between two known numbers? Perhaps it’s the issue of the gift card? No, wait, that can be done automatically by the automated system I went to first.
Seriously, the purchase of this H2D has been the absolute worst experience I have had, BY FAR, in 30+ years of e-commerce, and I’ve had to take vendors to court!
Don’t get me wrong. The printer is fantastic, but the operation of the company throughout this ordeal would make the Marx Brothers look like operations geniuses.
A simple web purchase should not take 3 attempts, 2 price changes, repeated redirections for assistance, and form response after cut-and-paste form response. Just plain unacceptable.
So who else has an ongoing nightmare that hasn’t ended?
Will that include filament ?
Me!
On May 7, 2025, I preordered an H2D Laser Full Combo / 40W which I paid $4,399.00 along with a bunch of other stuff I paid extra for to get the “Add-ons Deal” discount (Order us596717106930188289). Couple of days later, started receiving the “other stuff.” Even received the smoke purifier before printer.
On May 29, still had not received printer, however, I did receive an email notification me that tariff adjustments had led to a price reduction. When I logged onto the official website on which I placed my order and configured my machine, new price: $3,649.00. Thought: “Great! I can order 2 additional AMS 2 Pros and more filament."
On May 30, I turned in a ticket on the automated ticket thing saying, “If I cannot get a $750.00 refund for the difference, cancel the printer on my order, and I will reorder at the updated price. Figured since the preorder stated it wouldn’t ship until around June 6, it hadn’t shipped since I did have it.
On June 4 my printer shows up.
On June 5, I get an email that says:
“Your order must meet the following criteria to be eligible for price adjustment:”
Email also said: ”Please note that you can only submit the form once through this page. It is recommended to ensure all the information is correct before submission." “this page” had a link. I clicked it. I filled out all the information. I hit submit. I got this:
“Submission failed
Your order isn’t eligible for this coupon. Please check the terms or contact customer support for assistance.”
Tried to contact customer support. Did the chat thing. Wound up back on the same page. I really would like to get a couple more AMS 2 Pros, but I am wondering if I shouldn’t just leave everything in their boxes, sell it all on eBay as new-in-box for as much as I can and order something from a more supportive company.
Shame too. Have read how Bambu printers are such high quality. Hard to imagine a company can treat customers like that and stay in business long-term. I’m really hoping I will be able to delete this post and give Bambu rave reviews about their printer. If not, I hope all who read this will consider before buying from Bambu Lab. Guess that’s what I get for expecting too much from a Chinese company!
I NEVER review companies, only products, but this was more than I could let go without letting as many people know as possible! I will post this on every blog and chat sight I can find that relates to Bambu Lab if they do not do the right thing which they should have done sooner! Not just in my case, but in everyone’s case who tried to help them out by taking a chance and preordering, so they could get their order numbers up sooner.
Can anyone recommend a company with a decent replacement for my H2D that has a better customer service record?
If you bought it on a credit card or using PayPal, update your ticket and tell them you are going to request a charge back if they do not honour their own offer.
Unfortunately, the customer service team have a poor reputation based entirely on their own actions.
They do often (not always) act when the above threat is mentioned though.
I would also (do both things) write up a text document with each qualifying point they say you must meet with your qualifying response next to it, showing that you meet each one.
Then, use their webchat service and paste the contents into the window.
Sometimes the webchat team, when faced with undeniable evidence acts on your behalf.
Again, sometimes.
I have no idea what goes through their minds when they randomly deny evidence, facts, and reality, but - too often they do.
Be persistent.
