I opted into Bambu’s system and what data I share with them, like print history. That does not mean I want to extend it to you; or that those privileges should be automatically extended to you. Just because you’re a designer, doesn’t make you special. I don’t have any level of relationship or trust with you. That’s my choice at that point if I want to engage that far, but I should not be automatically opted into it. Again, I opted into that relationship with Bambu, not you. You are not automatically privileged to the same data just because you’re a designer on the platform.
Just as much as I don’t care to share every little detail on a negative review, I don’t want to dump my metadata out there on a 5 star review either. It should be my choice what I want to include.
You put stuff out there, and you need to accept that it’s a public place and people will say what they will. Bambu already will take down reviews that are obviously user error. You can ask users to share more information. No one owes you any further explanation though, and no one owes you a response.
Let me quote myself from that other thread.