Rather frankly, it’s my choice if I want to share all of that information, and I shouldn’t be forced to just to give a lower than 5 star review. I shouldn’t be forced to engage in troubleshooting with a designer just because they’re hurt that I gave them less than 5 stars. That information may not be as personal as my social security number, or whatever, but it’s still my choice to share, not yours. If Makerworld implemented the sort of changes you suggested, I’d wildly protest.
See, because you’re making it hostile to post less than stellar reviews. You’re signaling to the customer that if they want to say anything less than ideal that they’re going to be judged, grilled on it, made to justify themselves. It’s hostile. I shouldn’t feel anxiety about posting a negative review; I should feel free to express my thoughts, even if they’re negative, without worrying about the designer coming after me, or trying to force me into troubleshooting issues.
I don’t want to have to give all of that information even if I give a 5 star review. I might share the printer model I used, but again, that should be my choice, not yours.
I may not be the sort of person to go around giving 2 star reviews because I didn’t manage to clean my bed properly, but that still does not mean I’m okay with what you’re trying to propose.
I’ve had these annoying experiences before. Not specifically on makerworld, but having been contacted and hassled about reviews I left. Have had sellers try to take reviews down that I’ve made because they didn’t like what I had to say. You know, to have someone try to force me into a conversation to address the issues, when all I want to do is cut my losses and move on.
Makerworld already takes down reviews that are obviously user error. You can respond to reviews and ask them for more information or to clarify. They do not owe you a response, or any other information. It is their own prerogative if they want to engage you further, if they want to respond.