Problems with my new P2S

Bambu Lab P Series Bambu Lab P2S
1

Hello everyone,
I recently purchased a P2S to get started with 3D printing, which I received on Friday afternoon.

The setup went very well: unpacking was easy and the various calibrations went smoothly.

However, I have two BIG problems:

  • My touchscreen only works about one time out of ten. I have to restart it using the on/off button on the back of the printer.

  • I can’t print anything. The printer gets stuck right after the “Printing calibration line” step.
    It loops through homing, then returns to the calibration line position and repeats this indefinitely.

I am still waiting for a response from Bambulab support. In the meantime, I have performed an “offline” firmware update and a reset, but this has not changed anything.
I also changed the filament just in case, but the problem remains.
Here is a video of the problem (from 4 min 15 sec) : https://www.youtube.com/watch?v=7LRAnQBxX0w

I also tried unplugging/replugging the touchscreen, but that didn’t change anything either.
Have you ever had a similar experience?
Do you have any idea what might be causing these two problems?
Do you think Bambulab will accept a return due to a fault?

Thank you in advance for your answers. This is my first 3D printer, and I chose Bambulab for its ease of use, but it’s really not off to a good start…

2

Yes, if it’s that obvious, you send the printer back and get a new one. The only annoying thing is the wait.

However, that’s not something the forum can help you with. You need to clarify this with support. As I said, this isn’t a big deal, just annoying that you have to wait. From what I’ve heard, it always worked reliably; it just took a few weeks which is of course a bit annoying.

Alternatively, they may send you some replacement parts first. It always depends.

2 Likes
3

Thanks for your feedback.

I saw a lot of positive reviews about this brand, which is why I bought from Bambu Lab. Unfortunately, I’m not very lucky when it comes to deliveries, and once again, it’s happened to me :sweat_smile:

I really hope that customer support will be able to offer me an exchange, because it’s expensive not to be able to print.