Are you suggesting it is my fault? I didn’t choose the delivery company.
Also, I am not blaming BL for the missing delivery (read what I wrote), I am blaming them for asking me to provide impossible evidence of a negative.
What do you think I should do given I have not received the item I paid for and BL want evidence I have not received it?
Do you think I should be happy that I will not be able to use the second AMS? Do you think I should have to pay BL for another one and hope that one arrives?
This is not true in the U.K., it is the responsibility of the seller to ensure the goods arrive at their destination. It is a contract between two parties; BL and DPD.
insurance is the responsibilty of the trader
This means that if there is a problem with the delivery, or something happens to the goods in transit, the trader, not the courier must sort it out.
And yes ive been through the process as an ebay seller
I am NOT blaming them for the thing you said I was blaming them for. That is NOT a contradiction.
This isn’t about the failure to deliver. It is a failure of customer service. This is what I am CLEARLY blaming them for.
Two DIFFERENT things.
The house in the picture isn’t mine, it isn’t even a close neighbour. That isn’t proof of delivery to anyone, let alone me. That is just a picture of a house taken from the other side of the street and done the round.
Yet, BL customer service wants ME to sort it out. That is what I am blaming them for which is what I wrote from the beginning.
Right there in the third paragraph of the information in my latest update as you can clearly see written in the post I wrote that started this.
I have provided everything I have been given. The only thing I was given was a photo of a house. I can take a photo of a house, the only thing a photo of a house is evidence of is that a photo of a house exists!
They once shipped me a cup in a loose bubble wrap, so more or less came as a bag of broken glass. They wanted proof, so I showed them the broken glass. They wanted me to ship it back, and I was like, uhh, you want me to ship you a bag of broken glass? They waived that and just refunded my money
If an investigation is still on-going then BL can’t send out a replacement. In this case, once the courier has concluded its investigation and informed BL that the parcel has been lost, then BL will ship you the missing item.
This is standard practice, not just between BL and the courier, but among all companies that use 3rd party couriers.
It’s unfortunate, but delivery problems (for all sorts of companies and products) happen from time to time. None of the 3 parties likes it, particularly the courier because it’s their fault and they will suffer from these incidents.
Not BL, but I recently had a similar story with another company that used FedEx.
FedEx delivered to some random house, and took a picture of a completely different house. I provided footage from CCTV, showed pictures and went through all hell with that company, as they rejected to send a replacement or issue a refund. The logic they operated - “our package was insured through FedEx - we opened claim with FedEx and FedEx rejected the claim stating they delivered the package. Their proof of delivery … picture of the delivery to a wrong house”.
So… TLDR - Go with your bank and open a chargeback, don’t waste your time, and let BL deal with the consequences of the chargeback case. It’s not and it shall not be the user’s responsibility of BL has shitty practices in regards to misdelivered items. The only way how to teach a company - let them lose money and they start to learn quite quickly.
As I am dying, I have closed everything that I don’t absolutely require so my executors don’t have to figure too much out when I’m dead. This includes my previous credit cards.
If push comes to shove, I can use the charge-back feature of the debit card as the total was far greater than £100.
I am still hopeful BL will sort it out. The second AMS isn’t due until next week, so, the bridge isn’t needed until then.
What annoys me is they want me to fill out a form by hand that I must print. Easy enough if your hands can hold a pen, not so easy if they can’t.
I have been exempt from providing a signature on my postal vote for the past 4 years as the government knows I can’t write anymore.
I have asked for an electronic accessible form as required in law. So far, I have been met with silence.
The P1S was due to arrive today, yet, the tracking shows that isn’t happening. I don’t know if BL has held it up.
I’m sorry about your whole situation and that you’re having to deal with this. An order IS the responsibility of the business you ordered from until it’s in your hand. Last year I put in a big parts order and it was missing one $5 fan. When I contacted Bambu they requested a photo of all the items that I did receive. I think that’s when I figured out that their sales support was useless. There was another order that I canceled but I was still charged for. After no help from the sales support I had to dispute it on my credit card. There was another order I returned two nozzles from and I was never refunded. Another credit card dispute. Bambu seems to think they can survive on all the positive hype they initially received but having good tech and sales support needs to be more of a priority.
I have had an update from DPD after finally gaining access to a human!
BL have not started an investigation with DPD nor informed them they are aware of the missing item despite me telling them on the 16th.
The form BL sent to me that I can’t fill in due to my disability was not provided to them as part of my informing DPD of the missing AMS hub delivery.
DPD cannot supply the accessible form to me, BL has to organise this directly with DPD once they start the investigation process with them.
The P1S combo that was due today based on the information BL gave DPD for the second shipment hasn’t even been given to DPD yet, it was expected by DPD two days ago.
BL hasn’t informed me of any delays.
The things BL hasn’t done:
Hasn’t started the actual missing package investigation.
Hasn’t requested the accessible form from DPD.
Hasn’t shipped the P1S combo despite initiating the process two days ago
Hasn’t responded to my request for the accessible form.
Hasn’t told me why they haven’t started the actual investigation.
Hasn’t told me why they are withholding the P1S combo.
