This is typical Bambu procedure. Every order I have placed with them had a 2 to 4 business day delay between providing the tracking number and the shipping company actually receiving the package. Very frustrating with a weekend and/or holiday involved.
Iām more concerned that they are withholding the printer because of the missing delivery.
If past experiences are any indication, there isnāt sufficient communication between their shipping department(s) and customer service to be able to hold shipments even if they wanted to.
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What a ridiculous statement to make. When you contract with a company it includes the safe delivery of the item into your possession. This is between Bambu and the carrier and, possibly, the insurance although the only party that the customer has any relationship is Bambu. Everything else is for Bambu to sort out.
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Are you suggesting I should be hoping for incompetence in this situation rather than my constant wish they get their poop together?
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Iād suggest that instead of hoping, to adopt a (more) pragmatic and factual attitude in relation with BL.
Facts:
- you placed an order for a BL product (or several) and
- youāve paid for it in full, including shipping.
- the order, including the payment constitute now a legal contract between you and BL, whereby you have already completed your contractual obligations.
At this stage, itās BL who is failing to fulfill its contractual obligations when accepting your order and payment.
Thatās a clearly justified reason to either:
i) request from your bank/payment provider to initiate the cashback for the entire transaction and once the money is returned, look elsewhere for a reliable printer (there are now plenty of BL competitors offering similar solutions to X1C/P1S combo), and/or
ii) initiate legal action against BL for misrepresentation, misleading and deceiving commercial practices, either through your national consumer protection body, or through a commercial litigation lawyer.
Funnily enough, or not, I had the same problem and explained that I was also unable to leave my house and probably like you, I have a ring camera and a security camera both pointed at the entrance to my home. Nobody turned up but I was expected to collect it from a local shop; my neighbour went in the end. It was DHL and it seems to be becoming the norm, probably to save costs. At least I got my items in the end but not without emails being exchanged. Hope it sorted soon
I totally agree with you I guess some folks shoot first, research later. 
The business term is āFOB originā vs āFOB destinationā is the operative term here. The first means that title of the product passes to the customer and is there responsibility once the carrier has it. The second means that title remains with the supplier and doesnāt pass to the customer until it it is accepted at their dock.
Being genuinely curious as to what Bambu cites in their order polices. I went and looked at my last order and what I found was nonsense. They refer to their US shipping policy which is not a policy at all but rather an FAQ with lots of options. Here is the US page.
So I then tried to find out what their actual terms and conditions are and no surprise, they donāt have any terms and conditions on their orders or their website. What they have is the dubious term āTerms of Useāā¦ WTF???
So looked at what constitutes āTerms of Useā and here is what I found in the fine print(This is Global BTW):
For those of you who donāt engage in regular contract law, I passed the verbiage through ChatGPT and here is how this breaks down in laymanās terms:
Dispute Settlement and Governing Laws
These rules are governed by the laws of China. If there is any disagreement about these rules, we will first try to resolve it through friendly discussion. If we canāt agree, either side can take the issue to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration. The arbitration will follow CIETACās current rules and will take place in Shanghai, China, in English. There will be three arbitrators: you choose one, we choose one, and CIETAC will choose the third one. The decision made by the arbitrators is final and must be followed by both you and us.
So, in a nutshell, if you donāt like what Bambu Labs does, you can always fly to Shanghai at your own expense and sit in front of CIETAC (presumably backed by the PRC), an organization that apparently has no web presence outside of China (not even Wikipedia dares to put up a page) and was founded during the Mao Zedong era.
I donāt know about you guys, but I just get those warm and fuzzy feelings of reassurance that the Chinese government, with their outstanding record of compliance with international law, will have my back if a dispute ever occurs with a Chinese companyā¦ donāt you? 
Nobody here in the USA did any business with Shenzhen Tuozhu Technology Company also know as Tuozhu Technology who are the operators of the Bambulab brand.
Anyone purchasing in the United States did business with Bambulabs USA, Inc. Period.
The terms and conditions of arbitration in Shanghai, China have absolutely nothing to do with any contract here in the USA.
Bambulab is another of todayās crop of bogus companies who think that they can build a business while providing none of the service and respecting none of the responsibilities of conducting business in various locations around the world.
Basically, theyāve been playing fast and loose with how they do business and, in particular, how theyāve handled the recall. Making stuff up as they go along without an apparent single thought to the rules and regulations of government agencies and of the European Union.
What they are about to find out is that they are subject to the laws of the locations in which they have chosen to conduct business, notably the United States of America and the state of Texas in particular. Not to mention the rules of the credit card agreements that they entered in to in order to collect payment in those locations.
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Agreed, but until a news outlet like 60 Minutes calls them out and shines the bright white light of negative publicity on them, we wonāt see any actions to hold them accountable.
Challenge accepted
25 character minimum lol.
Yeah, PRC will definitely "have your back "ā¦ against the wall, that is. However, that being said, nothing stops you from launching legal proceedings against BL in your country of residence, no matter what BL states in small print on their website. They may decline to show up in court, either directly or through an appointed legal counsel, and thatās their choice, but in any case, a court ruling against them would create a legal precedent that eventually may lead to BL being placed on your national blacklisted companies , including potential trade access restrictions to your national market.
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Keep us posted on how it goesā¦(more than 25 characters 
). Eventually, some links about that in your state or local media coverage would be great to have. (definitely more than 25 characters now )
Does BL have a registered corporate presence in the UK? If not, UK law cannot be applied. A 3rd party warehousing and fulfilment service does not count.
I know they have a company registered in the EU (Netherlands), but you guys voted to brexit.
Having similar issues ā¦
Ordered a whole lot of filament and two days after placing the order I got an Email stating Bambu canāt deliver to P.O. boxes.
Problem is that I donāt use a P.O. box, I use an official parcel locker, providing instant tracking updates and all.
Provided by our official postal service of course.
With that sorted Bambu agreed to have it shipped.
Another 3 days later I get an SMS from the worst courier services in the countryā¦
āSorry, we are unable to deliver your parcel as AU Post refused to take it.
Please provide your personal address or call to organise a pickup from one of our depots.ā
The whole reason for having a parcel locker is my work schedule not allowing me to be home all day to take deliveriesā¦
No company has an issue with that, but then again, they wonāt use such a low level delivery companyā¦
After contacting Bambu in regards to my missing order I got to hear that there is nothing they can do.
I can either provide an address their courier service can deliver to or request a refund - minus the shipping costs and an additional restocking fee LOL
Never mind that the shipping was free due to the high price of the orderā¦
I tried to explain to these muppets that I went for a parcel locker after several of my deliveries having disappeared and the corresponding sender refusing to cover the loss.
So I asked if Bambu would refund or resend my order if it gets lostā¦
āIt is the responsibility of the receiver once the delivery was made.ā Go figureā¦
I canāt be home to take the delivery in and if someone sees the big box in front of my door and takes it I am the one responsible for the loss???
How exactly does this make sense?
Was the last time I order from Bambuā¦
Am sure there is other ways to get spare parts if I ever need them and filament can be found anywhere these days.
Wow!!!.. Thanks for sharing those details. I donāt know what to make of that Bambu response. On what planet would any company be able to get away with something like that? Iām at a loss for words and that is saying a lot.
Itās like they arenāt even pretending anymore. They just donāt give a ā ā ā ā . WOW!!!
Im guessing you didnt notice the item was delivered to (name) at this address , it will now become a police matter, one of theft by (name) at this address ,proof of delivery is the responsibility of the carrier , all carriers from amazon to dpd ,non delivery, loss or damage is a dpd insurers issue, as it is with every other carrier , and allow me to reiterate i speak from personal experience as an ebay seller ,its the reason i insure all deliverys
LOL, Iām in the EU and a proud EU citizen. As for BL, according to the invoices Iāve received for all my orders,
it appears that BL has its EU registered business establishment in Germany, not in the Netherlands.
Maylerescape Limited as EU authorized operation & marketing office, Address:UNIT# 2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA. BAMBULAB LIMITED as HK Head office, Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL. Shenzhen Tuozhu Technology Co., Ltd.
[Update]
The P1S combo has arrived, this is the second of the three-part delivery. I havenāt opened it yet to confirm it is all there and undamaged as I need a bit more energy and someone to help as I canāt even move it from the hallway.
I have still not heard back from BL about the missing AMS hub. They have not responded to my request for an accessible form I can complete rather than the one that requires working hands sufficient for writing. They still have not contacted DPD about the theft/missing item.
Todayās delivery driver from DPD was aggressive and rude and derisive of my disability. He couldnāt operate the doorbell so, who is the real disabled person?
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