I’ve ordered my X1C in the EU store end of may, and after a first failed shipping from Germany ( the package did not left Germany and was sent back to Bambulab depot…), I’ve received a new tracking number for a shipping from China. And boum … the shipping was also retourned to sender without leaving China. SO now, I’m left without any update / info / answer from Bambulab since 8 days …
There are a few people that have the exact same problems with delivery to switzerland at the moment, you can read through this other Thread. So far I am waiting for my printer for over 4 Weeks. Very disappointing customer service!
I can’t help you, because I’m not working for Bambulab. But complaining at the support should be your next step (again probably).
Because I ordered my printer and some filament and everything worked good with sending the stuff to Switzerland.
25.1. ordered printer and filament
26.1. filament send out
31.1 filament arrived at my home
4.2. printer send out
8.2. printer arrived at my home
I’m sorry to hear your problems and I’m sorry that I can’t help