This is really, really a silly situation…
One problem can happen, but we are too many people to call this a normal problem.
It’s unprofessional and show an incredible lack of knowledge if not a complete incompetence.
Customs fees were not invented yesterday. Switzerland is in Europe but not in the EU.
This doesn’t ring a bell in your mind? It’s not so hard to understand…
If they dont resolve it in a couple of days i’ll ask for a complete refound too.
2 Likes