Hi
I have had issues with spools being pulled out of slots since I received my printer some time ago.
Now I have identified the issue.
After retracting (unloading) the fillament, the roller gets stuck and can not spin in the load direction at all. I can not even spin it by hand. This remains until I manualy spin the roller in the unload direction for just a bit. Then some gears release and it can then spin freely in both directions.
Does anyone know this issue? Should I contact Bambu support?
I am having this same issue and figured out the gears were not disengaging causing the filament not to feed when switching colors. has anyone gotten a solution yet?