Don’t hold your breath. Bambu (and CEO) won’t back down, won’t apologize, and definitely won’t change their minds. You’ll be better off by already looking for alternatives. And while still owning and running your Bambu machine, make sure you won’t upgrade your firmware if you still want to be able to use 3rd party software…and accessories.
Could you add a “by colour” to the print sequences, because I’ve just been trying to print five two-coloured fidget toys and though, why doesn’t everything in the same colour print by layer, and print different colours by object.
screenshot:_ibb.co/gLd6p47y
I hope you add this soon, because manually placing them, then merging them, then praying that it wont show and errors, is kinda boring.
by the way, that underscore is a workaround
You need to merge the objects so each kind of part is it’s own object, then you need to turn everything 90 degrees because the way they are currently positioned will not work since the linear rail will hit the already printed parts.
When is Bambu labs going to offer more TPU AMS colors?
I’ve been needing some basic colors since you released.
So far no new colors and I really need Orange and Brown by the case load.
Ah, of course. Hundreds of detailed complaints in this thread must be invalid because you personally haven’t had an issue. Clearly, everyone else just dreamed up their problems for fun. Thanks for clearing that up. 
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How do I contact support? I can’t even find on how to write my own topic for help
I need so much help
Welcome to the community.
Unfortunately, you stand a 1in 1,000 chance of support every responding to anything on this forum. It’s just us hobbyists here.
However, to address your question. You go to the Bambulab.com website can click on support.
You will be asked to log in. Be prepared to fill out a lengthy preamble form. Depending on your question, they will ask you for proof that you are a Bambu Customer and also ask for you to upload your logs from your printer. Don’t worry though, they will be very helpful in sending you Wiki links to walk you through that process.
Now after you’ve proven to them that you are a real customer, give it a few days to a couple of weeks of back and forth emails asking for more information depending on your question. If it’s a simple question and its a new printer, if past performance is any indication, you will get an immediate automated response telling you that they are busy and to be patient. If you are lucky, the real response – after you’ve proven who you are – will come in two more days. This may have more questions and suggestions. They will likely point you to a wiki which in all fairness is very good but if you’re new to 3D printing, you may have other thoughts.
The key is patience. It has been well documented in this thread that they can go silent for many days. You’ll be tempted to open a new ticket thinking that you were forgotten. But don’t do that because you will get scolded for opening duplicate tickets and they will just close the ticket. If you’re a Seinfeld fan, there’s a certain soup merchant that behaves in a manner that you will find very familiar if you make the mistake of opening up a second ticket. 
Most tech support issues are cleared up in 3-9 weeks.
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Thank you man.
I am a 49yr old man and almost in tears trying to figure this printing stuff out. Had it for a few days and the prints are just garbage.
Maybe I wasn’t meant for this.
In the meantime, and depending on your issues, you may want to try the forum itself.
Click the Home icon at the top left,
find the “+New Topic” at the top right below your Avatar
- and write a good description of the issue you are facing,
- add good pictures
- and screenshots.
It is getting a bit late for me in Europe but there are plenty of people here who have gone through the same experience. You’ll get some more questions, maybe some off-topic advice and misunderstandings, but most will try to analyze your issues and help.
Also, for basic stuff (even though it feels anything but when these things happen), did you go through the courses yet?
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Eno, @Shadar8 will need to read a bit more before seeing the New topic button.
Shadar8, See Understanding Discourse Trust Levels
TLDR version: Spend 10 minutes or more reading at least 30 posts in five topics to raise your Trust Level to Basic, which allows starting new topics and posting pictures.
A good way to reach Basic level is to search and read existing topics related to your problems. It is likely someone else has had (and solved) a similar issue.
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I think it is insanity that we have been able to use our printers however we please until now. Orca slicer gives us the best calibration tools to make the best 3d prints and you just took that away by only allowing us to connect to BAMBU studio and handy.
This is ■■■■ and I will certainly take my personal company and my 9-5 company to Prusa if connection is not restored.
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New in this 3d journey and so far, Bambu lab has been extremely helpful. Thank you for this platform.
Support @Bambulab doesn’t exist don’t waste your time… they reply once a week if you are lucky… 
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New P1S user (4 weeks) & haven’t had any major issues that require support yet, but the AI support has answered most of my beginner questions. I really like that. 
I was dismayed that I ordered a second AMS (Pro2) to print & DRY PETGHF but cannot yet use the dry feature because it needs a software upgrade that is NOT YET available. 
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Well considering your support runs you in circles with warranty issues. I have no been able to home my p1s for over a month and support is giving me the run around. Doesn’t have any useful suggestions to fix this. I have asked for a unit replacement and they don’t want to send me a return label . This machine is less less that 2 months old .you need live support that can trouble shoot in real time not endless messages only one per day . So disappointed in this company.
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Can you please let us know if you have a ticket that takes a long time to be answered. We will look into it to ensure it is handled quickly.
While there might be some delays at certain times, our team is hard at work to answer tickets in the shortest time possible.
Thank you.
Please send us more information in the private message I sent, and we will look into this to find a solution.
Thank you
This is my ticket number US250311039002
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I sent you a PM as requested
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