Shipping is charged regardless of printer failure

Love my printer - phenomenal. Bambu customer support - that’s another topic.

Bought the P1S at launch, it came broken. They first said to take it apart and clean out the glass. I decided against that as who knows where tiny shards were hiding that wouldn’t be covered later. I decided to return the unit and buy a new one (an option they gave me after I said I wouldn’t clean it).

Got the new unit - works great. Returned the old unit - didn’t get refunded shipping.

So - be cautious as they will make an extra buck no matter what on you.

1 Like

The glass door came in a bag, even with the door shattered they should still be in the bag. They are not Prusa who charges you $800 plus $50 shipping for a bed slinger, for the little margin they are making, I think you are being overly critical.

No - the glass bag was ripped and the glass was everywhere. I loosened the screw to install the spool holder and glass could be heard falling within the unit.

1 Like

okay, understandable then.

Why not contact Bambu Lab support and see if they are willing to send you a refund for the shipping since the printer did not arrive in new condition? Or have you already been down that road?

I have - it’s been a back and forth for a few days. Not sure why you would want to pass that on to the consumer. I’d be happy to spend the shipping cost on other things; but, this just leaves a bad taste


FWIW, they mention return shipping is to be covered by the consumer in their refund policy.

1 Like

Fair. I don’t know what they can manage on their side to provide better service and not sell their printers at a higher price. Hopefully they can figure something out as time goes on. Meanwhile I hope you are enjoying your printer that you paid extra shipping fee for.

Their policy only covers other aspects of the damage was not their fault. They can file a claim with the shipper they chose and get their money back. They can refund a consumer.

1 Like

I am. It’s busy now. It’s the little details though.

It appears their policy is referring to any item returned. But, I might be interpreting it incorrectly too.

Whether I agree with the policy is an entirely different topic. I was just sharing as I wasn’t sure if you saw it.

No worries. We will see what they say. It’s just disappointing

Like any other purchase, you may want to engage your payment provider for the amount you shouldn’t be charged. It’s interesting how Bambu labs has resources to monitor these forums and add responses to create the perception that there is not much Bambu labs can do.

Of course, that should only be done if one has proof that the fees should not have been charged. That doesn’t seem to be the case here, so it would not be a great plan of action.

Their own documentation states the only time shipping is not refunded is if the defect is caused by the purchaser

@christianglong please cite your source.

The policy I linked above states the following:

Once we issue a refund, it can take up to 7 days for it to reflect in your original payment method. The original shipping charges and shipping fee tax will not be refunded.

From the link provided by support…

Nothing to support their claim.

In addition - the shipping charges are likely less than $30 - so Bambu is making profit on this cost.

Can you share that link?

Kind of irrelevant I guess… but, maybe?

And then they do have to pay for packaging, repackaging, shipping insurance, etc. So, $30 might not even cover everything 100%. I’ve shipped packages of this size and weight several times through UPS and FedEx and they were always $50+.

No problem:

It may seem irrelevant but companies get a huge discount on shipping through UPS and FedEx. They also buy in bulk on the materials. I would estimate there is likely ~$2 in materials for shipping and $8 in shipping fees based on size, weight, and time.

Next up, I guess we can fault Bambu Lab for charging too much for their printers. I mean, they should be selling them to us at cost, right? Or at least that’s what I’d do if I was trying to run a successful business.