Love my printer - phenomenal. Bambu customer support - that’s another topic.
Bought the P1S at launch, it came broken. They first said to take it apart and clean out the glass. I decided against that as who knows where tiny shards were hiding that wouldn’t be covered later. I decided to return the unit and buy a new one (an option they gave me after I said I wouldn’t clean it).
Got the new unit - works great. Returned the old unit - didn’t get refunded shipping.
So - be cautious as they will make an extra buck no matter what on you.
The glass door came in a bag, even with the door shattered they should still be in the bag. They are not Prusa who charges you $800 plus $50 shipping for a bed slinger, for the little margin they are making, I think you are being overly critical.
I have - it’s been a back and forth for a few days. Not sure why you would want to pass that on to the consumer. I’d be happy to spend the shipping cost on other things; but, this just leaves a bad taste
Fair. I don’t know what they can manage on their side to provide better service and not sell their printers at a higher price. Hopefully they can figure something out as time goes on. Meanwhile I hope you are enjoying your printer that you paid extra shipping fee for.
Like any other purchase, you may want to engage your payment provider for the amount you shouldn’t be charged. It’s interesting how Bambu labs has resources to monitor these forums and add responses to create the perception that there is not much Bambu labs can do.
And then they do have to pay for packaging, repackaging, shipping insurance, etc. So, $30 might not even cover everything 100%. I’ve shipped packages of this size and weight several times through UPS and FedEx and they were always $50+.
It may seem irrelevant but companies get a huge discount on shipping through UPS and FedEx. They also buy in bulk on the materials. I would estimate there is likely ~$2 in materials for shipping and $8 in shipping fees based on size, weight, and time.
Next up, I guess we can fault Bambu Lab for charging too much for their printers. I mean, they should be selling them to us at cost, right? Or at least that’s what I’d do if I was trying to run a successful business.