So we can get a discount of $80 if we return or $120 if we keep

Does Bambu have the ability to lock out the printer remotely? If I keep the printer to do the fix myself which I am capable of, will they lock me out of the printer until I get the replacement parts? I see in the registration you have to put in your printers serial number which is why I am concerned.

Same experience at Micro Center. No questions about the $80 deduction.
ALSO P1S is awesome - quieter and just better except: 1. mini display and 2. no notification sound when the printer is turned on, receives a print or completes a print. I am am so far very happy with my upgrade.

Yeah the display is whack. Microcenter has always been great though. Glad I went last night. They had 12 P1S combos. Now sold out, lots of people must be upgrading.

It only happened once that my father shouted at me. When I was a child, and they were fixing the cathode-ray tube TV, I approached closely. So, at the age of 6, I learned that there could be several thousand volts near the cathode-ray tube, which could give a shock even from a distance. :smiley:

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If you purchased through a reseller, such as I did, your only option is option “1”. Return it to the reseller and take the $80 credit. It is a bit of a bummer, because the reseller I purchased from is 3 states away. If I would have known that it would be so difficult for warranty repairs/recalls because of using a trusted reseller, I would have likely gone a different route. It is a shame.

Read my reply 3 posts above.

I also purchased at a reseller 3 states away and yesterday afternoon I filled out the form and selected option 2. In the order number

field I simply input the reseller I purchased from, in my case microcenter. I received a confirmation message notifying me they accepted the request, and that I will receive a code for $120 discount.

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reading all the fuss about a recall here is my personal opinion. I do not own A1s but P1S. Given the majority of A1 users are just your average citizens (no 3d printer nerds, electricians etc), the only way this should have played is a total recall and a total replacement or refund with some extra store credit. Yes, there are so many variables in this mass recall regarding the numbers, but I think this will cause more headache for both users and Bambu once average users start replacing the parts. Also, the P1S sale will go thru the roof :smiley:

I’m with you Steve. There is much pearl-clutching going on around here.

removing the part is easy, the video shows lots of steps and removing about 20 bolts, but there is a way to do it by only removing 5 bolts, took me 3 minutes to remove it. definitely worth it in the end, super easy, not much can go wrong (unless you have butterfingers or fat fingers). though I do wonder when exactly I can expect the replacement part, seeing my disembodied printer kind of makes me sad.

then again, I have few reasons to return it and wait another month for another printer. as well as working with some creators who dont own a1’s and are making mods for them.

I made a bed replacement but what changes?

How lang is it taking to get a reaction? Back

How do we ship it back?

get a fren over, watch the video how to replace the bed and your good to go

I have the same problem, I have a set of extra nozzles, filament cutters and heat-socks.
I wrote support an email, asking if I could return the accessories I bought extra too.
I’m jumping to the X1C with AMS.
I already have a Voron Trident and a Voron 2.4r2 350, but if the X1C is anything as good in print quality as the A1 was for the month I owned it, I might get rid of one of the Vorons.

I don’t know where you live, the rules and regulations are very different between ie. USA and Europe.
But here in Europe, as I purchased the printer from them, not leasing, or hiring it, it is mine to do with as I please.
Bambulab can only recommend me to not use the printer until the bed is replaced or I return the printer to them for a full refund.
It would be illegal for them to remotely disable the printer.

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In the European Union, the details of product safety regulations and recall procedures are determined by EU-level and national laws. It is the responsibility of manufacturers to ensure that the products they place on the market comply with EU standards and safety requirements.

If a product is deemed hazardous, EU regulations, such as the General Product Safety Directive (2001/95/EC) and specific directives for various product categories, empower manufacturers to recall the products and may include the authority to prohibit their use or sale. Authorities can also warn consumers and order the recall of products.

This is the legal aspect of why they can do it. Now, let’s look at the other side:

  1. The manufacturer warns you that the product is dangerous, advising against use and recommending that you return it.
  2. The product is yours, and no one should command you; you continue to use it, perhaps with modifications you deem appropriate.
  3. Someone gets injured or dies due to using the product.

In your opinion, do you think the manufacturer would be the one held accountable for negligence, or would it be you, for not considering the manufacturer’s warning about the danger and using the product knowingly, understanding that it poses a risk to yourself and your surroundings?

Let’s think and act responsibly. This is just a printer, a replaceable item, but there are things that cannot be replaced.

I’m sorry, I have to disagree. According to the General Product Safety Directive (2001/95/EC):
Manufacturers:
shall provide consumers with relevant information that enables them to evaluate
the potential risks (obvious or not) of a product during use or foreseeable
use
• Be themselves informed of the risks their products may pose
• Notify the relevant authorities if a product they have supplied turns out to
be dangerous.
• Take appropriate action relating to their unsafe product – including if
appropriate a product recall that gives consumers appropriate
compensation – such as refund or exchange.
• Provide on the product or packaging, the details of the Producer, the
product reference and where applicable a batch number
• Where appropriate carry out sample testing of marketed products, keeping
a register of safety complaints and the investigation of them.
• To co-operate with the competent authorities with regards to issues over
dangerous products

As a last resort, a product recall can also be forced. This is also known as a
‘corrective action’, and costs can run into millions of pounds to complete. Recalls
also absorb potentially thousands of man hours and can require refunds or
exchanges to be made to the customer.

Nowhere in (2001/95/EC) does it say a manufacturer can remotely render a product inoperative.

The General Product Safety Directive (2001/95/EC) emphasizes the manufacturer’s responsibility to provide information, take appropriate action, and conduct recalls if necessary. While it doesn’t explicitly mention remotely rendering a product inoperative, the manufacturer’s obligation is centered around addressing safety concerns. If a user continues to use a product against manufacturer warnings and incidents occur, liability could be shared, with the manufacturer being responsible for communication and recalls, and the user for knowingly disregarding safety information.