Still not reimbursed for sale price?

[jerrodbug]

I submitted my request last weekend for the adjustment price for an AMS i had bought right before the sale started. Others are saying they got their price adjustment email the day after they submitted, but i have not gotten anything yet, and in the terms, it says it will be within 5 business days. Today is the 5th day. I tried re-submitting thinking maybe i did it wrong, but it gave an error saying i cannot submit it twice. Anyone have any ideas?

[drakko]

They’ll rely on their T&Cs and will either accept your claim or reject it. In any case, you’ll have no choice but to wait until they get back to you. Hope you’ll get your price readjusted…

[MZip]

@jerrodbug

Today is the 5th day. I tried re-submitting thinking maybe i did it wrong, but it gave an error saying i cannot submit it twice. Anyone have any ideas?

Wait a day? Abcdefghijklmnopqrstuvwxyz

[drakko]

Hmm… I guess you intended to say

wait another day

…?

[jerrodbug]

It says within 5 days, if i wait a day it will be past 5 days.

[MalcTheOracle]

I created a ticket for mine as my somewhat unique experience of an AMS delivery meant I couldn’t use the form.

I created the ticket on the 19th (Saturday), answering questions over the couple of days, on the 22nd (Tuesday early morning) I was told I qualify and should wait 4 working days, that ends today.

I have no idea why it requires 4 working days after being manually approved, it seems as easy as press a button enter a value and confirm.

I still await mine.

Maybe they are looking for another way to make sure you do not qualify for the fee reusable spools (assuming they run out before you get the gift card). I still await any response to my ticket about the missing 5 free reusable spools from my delivery.

I would be much happier to have less sales if they responded to and acted on tickets within 24 hours.

[MalcTheOracle]

I have finally gained a response about my spools.

They have given me a tracking number.

They responded as if I should have known they free reusable spools would be sent in a separate shipment using an entirely different delivery company despite providing no information about any of this and only adding the automatically added spools to new purchases a couple of days after the sale started and the offer began.

[drakko]

Oh well, Malc, if you haven’t discovered it until today, then welcome to the wonderful (?!?) land of Bambu World… enjoy it while you can.

[MalcTheOracle]

@drakko

if you haven’t discovered it until today

I have been on the wrong side of BL for some time. Just a few I made public.

Bambu Lab has breached U.K. & E.U. GDPR laws!

Today I received an email from @BambuLab about the Makers Supply Parts list. The things I know are: The same message was sent to 62 people in total I know all of the other 61 email addresses The sender doesn’t know the difference between the TO address and the BCC address fields Bambu Lab has breached GDPR laws The boilerplate legal footer is now rather ironic in discussing confidentiality A fast and genuine apology at the very least is required to all those who have had their personal infor…

Interestingly, the one below is not shown in the list of topics I created, it is missing for some reason!

RANT: BL failed to deliver my order and want evidence

This is a RANT, feel free to skip it. Bambu Lab wants ME to produce evidence that a delivery they organised but never materialised. They have NOT been kind enough to share what this sort of evidence looks like. How do I possibly prove a negative? I ordered the following: P1S with AMS Second AMS AMS Hub The missing item is the AMS Hub. The delivery company decided NOT to deliver to my house when I was home and have been unable to leave my home for 4+ years (disabled). The delivery compan…

RANT: BL did it again, they learnt nothing, worse than last time

It has been 32 days since I ordered another AMS. I placed my order on the 2nd of September, at the time of ordering it was on back-order and due on or before the 11th of September. Short version, they failed to ship it when they promised, when they did I was only informed by the delivery company with 4 hours notice and then the delivery failed to arrive. The delivery company agreed that day the delivery would not turn up and they suspect the driver stole it and will be charging him for the it…

RANT: BL failed to deliver my order and want evidence

This is a RANT, feel free to skip it. Bambu Lab wants ME to produce evidence that a delivery they organised but never materialised. They have NOT been kind enough to share what this sort of evidence looks like. How do I possibly prove a negative? I ordered the following: P1S with AMS Second AMS AMS Hub The missing item is the AMS Hub. The delivery company decided NOT to deliver to my house when I was home and have been unable to leave my home for 4+ years (disabled). The delivery compan…

Missing promised reusable spools from qualify sale orders

On Monday I order another AMS and 21 refill filaments in the sale. I chose refills due to the offer of one free reusable spool per four refill filaments ordered. This is capped at 5 free reusable spools per order. My order of 21 refills qualifies for 5 reusable spools. Yet I received none! The qualifying rules are You get one reusable spool per 4 purchased filament refills Max of 5 reusable spools per order While stocks last How I qualified. I ordered 21 filaments, that equates to 5 fre…

[drakko]

I know all that, Malc. Been there, done that too… not all of it, but close enough.

BTW, I was teasing you… again…

[MalcTheOracle]

@drakko

I know all that, Malc. Been there, done that too… not all of it, but close enough.

I take any opportunity to bring to light what is dark.

@drakko

BTW, I was teasing you… again…

I know I trust you.