Catch up on current world events. There are global shipping delays due to “pirates” overseas causing ships to be rerouted. A major shipping port in the us is closed due to a bridge collapse. Everything by boat is taking longer pretty much everywhere.
1 Like
Out of interest, what date did you reply to Bambu Lab and select the heatbed replacement option?
10th of Feb for me, and I’m yet to hear from Bambu Lab.
Get one when they are available. I had the same history of problems with Creality printers and them not working correctly ‘out of the box’.
I got my A1 back in January and to be honest, it’s been amazing. It just works so well.
I have a feeling it’s just poor wording choice by Bambu Lab. How would they even logistically check on all of these ‘certified electricians’.
Just do it yourself.
5th of february…I submitted the first ticket a few days earlier but this was the date when I chose the replacement.
For starters, I live less than an hours drive from the Key Bridge, so I knew about its collapse before you did. Also, 3 of my daughter’s neighbors work at the Baltimore port, and I am well aware of the impact.
If you’re going to admonish me, do us both the courtesy of reading my comment. At no point have I criticized the delay or Bambu Lab’s handling of the logistics. Both have been exemplary. I criticized the communication alone, and continue to do so because they’ve completely failed in that respect.
-
They failed to communicate the delay until 4/2, 2 days after we were supposed to have received the heatbed.
-
They failed to communicate the delay via Support tickets as promised, opting for Reddit/X, causing me and many others who don’t regularly use those platforms to go looking for our own update.
-
2 weeks into the delay and they’ve yet to post a single update on progress.
-
They completely failed to communicate the need for EU customers to get an electrician’s certification of the replacement until after the delay.
-
They failed to communicate the need to provide pictures of the replacement in order to receive the $120 voucher until well after the delay.
The majority of my 40 year professional career has been in one form of customer service or another, from Casinos to IT and I can say with authority that the above facts are a complete failure.
1 Like
Same here. I had an Ender 3 Pro for 11 months. I spent far more time fixing and tweaking it than actually printing on it.
I had my 3 A1s for about two weeks before the recall and managed to print nearly as much in that time as I did in 11 months with the Ender.
Still yet to receive any word on my heat bed being sent out. I ordered directly from BL’s website. It’s already 2 weeks past the announcement. No one answering my ticket either. Hello?
Nah, I knew about it 2 seconds before you… What a weird flex. They are hiring, maybe with your 40 yrs experience, you can get them headed in the right direction. I mean how dare they update us on 4/2 instead of 4/1. They have handled this situation well for a young company, unfortunately they can’t hold everyones hand through it. Anyone that thought they would have every single replacement unit out by april 1st. is special.
2 Likes
When did you create your ticket? I’ve made mine 5 days later and just today I’ve got the email from them. It’s in the order of first come first served. Also because of how these support systems work, if you keep asking in the ticket you will only push it near the end.
1 Like
Received my replacement heatbed yesterday.
Ticket created feb 4, within an hour of when they made the replacement heatbed an option.
Received tracking info March 30.
Received the heated April 16
I’m in Louisiana USA.
I’ll work on in this on saturday.
Here’s a few photos of packaging and the parts.
4 Likes
I’m in the UK, just received my email stating the replacement heatbed is in process to be shipped.
I initially replied to the original refund/replacement ticket on 24/02/10 12:22.
It says I will receive tracking information on the replacement heatbed within three days.
Personally I would buy the P1S, better AMS system, easier to print.
3 Likes
The voucher is supposed to ship in the box with the heat bed. This is what I was updated by from bambuLab support.
I received my replacement heatbed today, April 18.
Ticket created feb 6
Email with tracking April 16 when it was shipped with FedEx from New Jersey.
I am in the Boston, MA area.
I looked over the replacement guide and don’t anticipate any issues beyond normal ones when unplugging and replugging new connector styles. I’ll post if I have tips to pass on after I install it.
I have not received the voucher. Anyone have experience on when/how that comes?
1 Like
Just did the replacement on mine just follow video and its pretty fool proof. I then trammed my bed and have done 2 prints flawlessly. Sent my pics to CS will update when i get my voucher.
I doubt they would send voucher in box as person above stated as it could get lost and they also want to verify the replacement was done so people dony.just spend the voucher then claim they cant do replacement which couldnin turm cost bambu more $$
5 Likes
I received my voucher code via email once Bambu approved the pictures I sent in. I had to send one picture twice as they felt the first copy was too blurry for them to read the serial number. FYI, I spent my voucher already on filament. LOL
4 Likes
Just received my replacement heatbed. I’m in the UK.
Ticket created 24th Feb.
Had an email with DPD tracking 18th April and heatbed received today on the 19th.
Some pics so you know what you will be receiving.
It’s interesting to see that they used different packaging sizes. Mine came in a longer box to make room for the cable.
Hope your replacement goes smoothly!
So I did mine on the 5th, I am also in the UK and my bed has not shipped yet (I have had the email). So I guess they are just down to RNG when you get the bed.
Pretty poor to be honest