So, on Reddit Bambu announced their anniversary sale was until July 10. I could no tell if the P1P price reduction was part of the sale or a permanent price cut. Contacting support yielded no response before July 10. Not wanting to miss out on the sale, I bought a P1P on July 9. On July 11, I finally get a response that the price cut was permanent but it was too late to cancel my order.
I then see the P1S release and would rather purchase that. My P1P was just delivered yesterday but I’m debating on returning it. Their return policy seems to state that they will not refund initial shipping ($25) and they will charge for return shipping. At that charge it makes more sense to just buy the upgrade kit.
I’ve messaged their support for help but have not received any responses. Any thoughts on what I should do? I considered bringing the package to ups and just rejecting and returning to sender but bambus returns page seems to say they will still charge for return shipping.
With their lack of support response I’m now real concerned about even purchasing from this company as future issues may lack any support.