I purchased the P1S with AMS during the Bambu Anniversary sale. I also took the time to order a few extra (smooth) build plates & hotends. When I got the extras, I found that I had mistakenly purchased the 0.2 mm hotends rather than the 0.4 mm hotends I wanted. I contacted Bambu & they said to send them back for a refund. I asked if I could simply swap them for the larger hotends & they said no, I had to place another order. No problem, right? Wrong! Even though the sale was still on for another week+, the price of the hotends reverted back to their full list price. I asked Bambu to give me the sale price since the sale was supposedly still on, and got nowhere.
I realize that I made the mistake but this still left quite a sour taste in my mouth about Bambu Labs as a company. I love my new P1S with AMS (& am actually considering selling my Prusa machine). But based on the communications I received from Bambu Labs - seems like English is a challenge for them - I suspect that support will be sketchy in the future. But the main complaint is that all of this happened in the middle of their Anniversary Sale. A week+ before the sale ends, the price reverts back to the non-sale price? And they couldn’t accommodate me? Not the way to win over a new customer.