Yes it is, why would they spend the money and engineering hours on 2 temp fixes. They redesigned the cable end that’s the fix
Ya read the email you got. If your effected then You got the email
Wow…just wow… We are all being mature here except you. What is it you are trying to prove? Trying to be an “insider” with info nobody else has? Your wasting our time.
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The general email that said nothing, gave no date, etc? And all it said was support was overloaded and we are working on it.
Can you screenshot or copy and paste the email so I know if I’m talking about the same one you are.
Or are you talking about the 2 week thing? The one where they said they will ship out working heatbed in 2 weeks. I don’t that that one is valid anymore. I think they figured out this is a much bigger problem than they first assumed or maybe that fixed failed in a test or something. Idk. Recent language to me suggest we have to wait a quarter of a year before we get a fix. About 2 months of testing and another for shipping it out.
that´s only the cover that u can print…
In what way are you being mature it’s equal footing man no one is in the right anymore as far as attitude goes. But it’s always fun being called a liar all morning because people were not reading what I wrote or just were ignorant.
I’m going to say this again, I’m not and insider nor did I ever claim to be anything of the sort. Go read it and I have a print farm so I’m a bit higher priority then just a hobbits so I get faster response sometimes not always. Stop lying and get it strait
There are no more claims here I’ve made 1 claim this entire time and it was just a factual tidbit i thought was interesting. So keep attacking me it’s all you do
Wow read the email there are 2 different things, a print that’s temporary and the permanent fix. This is pathetic
My theory is in line with yours. I dont think they know what to do at this point which is why we got the “considering a plan” response. That temporary fix will just move the spot where it will break further up the cable. There isnt a good solution that doesnt involve a lot of waiting. I can see them offering a gift card or something instead of refunds.
That’s a new claim, as is apparently knowing the internal progress of each case
And going back to your original claim:
Turns out your source is actually just “February” - that’s any time in the next 4 weeks, not “next week”.
Please stop spreading your assumptions as facts, no one knows anything concrete right now and you’re just muddying the water.
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It’s actually a simple fix, just a change in tolerance on the connection side and a different type copper cable with the rated flex of 110 degrees and it’s fixed. Or they make a rigid section to clamp to the current one, both work one is just much more elegant
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Sure, it could be as simple as a new cable. But that will take time to test (hopefully), produce and ship out. Assuming that people will change cable themselves which a lot probably wont.
Your just trying to turn my words get a life man, next week is February, sorry I phrased it not to your liking and saying maybe thousands was a hypothetical I didn’t say that was the number. Try harder next time lol
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I think ALL a1 owners got that.
Anyways that was sent, near the start to inform anyone to tell them your effected as they legally have to. The “fix” isn’t a fix anymore and the heatbed it appears they are running into problems and expecting that to take 2 to 3 months to test.
I think what they did was shot off about things without having facts at hand. And it turns out this isn’t a simple fix, no that little thing doesn’t really fix the issue, and this requires more indepth testing.
They also shot their mouth off about how it wasn’t their fault, how it is shipping, user error, etc. But people gotten brand new units in a perfect box and out of the box the cable is damaged.
Here is the complete email you said is evidence that was sent January 29.
" Dear Bambu Lab Customer,
We hope this email finds you well. We are writing to inform you about a critical matter concerning the A1 printers that you have recently purchased from Bambu Lab. We have identified an issue related to the heatbed cable. Please refer to our official announcement for full details.
It is of utmost importance that we address this promptly to ensure your safety. We have devised a plan of action to rectify this situation and provide you with the necessary support.
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If you have noticed any abnormalities of your heatbed cable or suspect any damage, we kindly request that you contact our customer support immediately [Here].
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If your cable is intact, which is likely the case for the majority of our customers, we have engineered a Cable Protector that acts as an additional stress relief. It will be dispatched in Feburary to you. Upon receiving the Cable Protector, we strongly urge you to install it on your heatbed cable without delay.
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If you require an immediate solution, a 3MF file for the Cable Protector is available for download and printing.
If you have any questions or concerns, please do not hesitate to reach out to us. We greatly value your trust and satisfaction as our customer, and we will continue to provide updates and assistance throughout this process.
Thank you for your attention to this matter, and we apologize once again for any inconvenience caused.
Best,
Bambu Lab Team"
You all keep saying 2 to 3 months I see no proof anywhere of that timeframe. Show me where you got that info. You can’t just say things without proof so where is the evidence they said it will take that long and that it was worse then they thought to solve.
I’ll wait
I’m going to shove this strait back at you like you have to me 
educated calculations mean nothing it’s got to be direct proof like you say. 2 to 3. Months show me that
This is the full support message sent a day after that one. Which shows how quickly they eat their own words.
"Dear Customer,
Thank you for contacting Bambu Lab support.
Soryy for you，the stock of A1 boxes in our warehouse is insufficient, we can reimburse you for the cost of buying boxes, in order to protect the rights and interests of users, I hope you can read the instructions below carefully.
In continuation of our previous message, we wish to emphasize the importance of your safety and the well-being of your printer. We kindly request that you cease using your A1 printer immediately. This precautionary measure is implemented to prevent any potential further damage and ensure your safety.
To ensure the best usage experience, we require some time for comprehensive internal testing and result verification. Therefore you might need to wait for 2-3 months to receive your revised heatbed/replacement unit. We deeply apologize for the trouble this may cause.
If you prefer not to wait for the revised heabted/replacement unit, a refund can be provided. If the purchase was made through our official website, we will directly proceed with the refund for you. If you purchase from our official reseller, we kindly ask you to contact the reseller to facilitate the refund process. Please let us know if there are any problems during the refund process with the reseller.
We hope that you will inform us of your choice after learning about the latest changes, and we will provide you with the corresponding after-sales service.
We sincerely apologize for any inconvenience caused and genuinely appreciate your understanding and cooperation in this matter.
We look forward to receiving your reply to proceed further.
Kind regards,
Bambu Lab Support"
The part that relates to this is
“Therefore you might need to wait for 2-3 months to receive your revised heatbed/replacement unit.”
That’s where that number comes from.
Now big boy talk. I have a background in NDT (non-destructive testing) and QA (quality assurance). Here is what is likely happening behind the curtains. They likely have no clue when a fix will be pushed out and they likely were told this number by some engineer that is afraid to stand up or displease their boss. I’ve seen this a few times and that’s where a lot random numbers come from. That or a head that believes they can change the laws of physics and add more time in the day (like a bad pm)
Assuming they have a fix it would take at minimum 2 weeks if not more to test. Now they can rush something out, but this would require cutting a lot of corners. The development process likely will take a month in itself IF THEY GET IT RIGHT QUICKLY AND THINGS ARE SMOOTH. I imagine the 3 month time is more accurate before we see people have it in their hands or it starting to ship out.
Now it could be they already have a fix. This means THEY KNEW this problem existed before it shipped out and decided to cut corners and ship a dangerous product anyways. Like you can’t change physics. There is only so much time in the day, and for them to have a fix this quick to a problem this big brings a lot of questions up. And I’m sure an audit would show they didn’t just happen to get the right answer the first try or in their sleep.
Basically that print was a Band-Aid. It should be viewed as only a temporary fix. I guess some idiot treated it as more, and that’s where this confusion comes in.
Note I’m saying this from experience and not someone with inside knowledge. But math doesn’t lie, and again a 3 month wait is far more accurate than a 2 week wait.
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Ya that’s just the wait for an entire new bed not the fix we have been talking about this entire time. Don’t try and flip this. Big Boy lmao, now that’s funny
And that’s a lot of assumptions and guessing there about the timeline of when they knew, you have no clue when they found out so don’t make stuff up, remember that’s your rule. This is fun watching you dig this hole though lol