Could a Bambu employee please respond to my ticket?! I am on my replacement printer (the 1st one which was also subject to a post on here has finally been replaced!) but now I’m having issues with the replacement. I DO have a 2nd P1S printer which is working and always has been without issue so I know it’s not me. It’s constant faults and parts needing replacing! Please reply.
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Unfortunately if you are expecting to hear a response on this forum, I’m afraid you are shouting in the dark. This is a community discussion group. Bambu has shown very little interest in reading our posts.
What I might suggest if you are truly frustrated is to open a weekly ticket until you see a response. Now before you do that, consider that their response may be the opposite for what you want. Their employees may simply start ignoring your requests or you may find yourself quietly blacklisted.
Alternatively, try this, it always gets a recalcitrant vendors attention. Go back and reverse the charge on your credit card and provide the credit card company with proof that the company shipped you a defective product. Oh boy does that always get a response because once the finance department gets involved, you are now on a whole other level of getting attention. But remember, this can be challenged by the vendor so you must have proof of malfeasance on their part.
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They have responded to topics in the past which is why I thought I’d give it a go 
Worth a try……
Thanks for the advice, I may have to try what you suggested