Программа перестала работать. Работает только с VPN

[egerr10]

The printer detects the job but can’t download it from the cloud

Hi. I’m from Russia, and since October 21, I’ve been having issues with cloud printing. The printer is online — when you send a print job, it uploads to the cloud, the printer sees the task, but can’t download the files. There’s no error message; the download just never starts. At the same time, you can’t cancel the print job from the printer — only by rebooting the device. I’ve temporarily switched to LAN printing, which is inconvenient. Maybe someone knows how to fix this? I haven’t tried us…