When asking for help, please provide as much information as possible about your inquiry.
Including pictures and detailed information about the printer model, print speeds, filament type and settings used will help get the appropriate solutions.
It is also recommended to include a .3mf file of the model you are trying to print. This ensures the suggestions received will be more accurate.I have sent videos and photos of the problem and CS either has so many problems or they just don’t want to honor their warranty
Welcome to the forum.
Can you provide details/photos of the issue and a link to the video?
Someone here may have also experienced the same issue and may have a solution.