Warped bed :( seems like a common QC issue

[Thrawn]

@Matt

But what blows me away, is that there isn’t one person whose only job is to gather info and provide updates on public platforms on a consistent basis. A lot of the ill will towards Bambu Lab from those with warped beds probably could have been avoided if there was consistent blog updates every week. Even just simple updates about what the status was and what the updated timeline was so people weren’t kept in the dark would have gone a long way. One person to pop onto the forums, the Facebook group, Discord, r/bambulab just to post regular updates to remind people that they do hear the complaints and they are working on them. This would presumably also give support staff something to share with customers who are seeking more info on the issue.

This isn’t a company run by 5 people who are overwhelmed. This is a company with a couple hundred employees at this point. A company that is selling thousands of printers and generating a significant amount of revenue. The fact that they haven’t hired an employee with experience on being a point person to offer clear, direct, and consistent public messaging on this issue was a pretty big mistake in mind. Had they done that, there would be a lot fewer people pissed off right now.

I have to agree with this, but cultural differences might play a big part in this as well. They are an company based in china and the whole of asia has a very different approach accepting failures and being honest about them. Its about loosing their face if admitting they have failed or not understood something, and it took me quite a few of these incidents with asian colleagues to get a feeling when they truely understood or not, but they never said they did not.
I do not know if this is the case here, but it might offer a reason why we see support say the beds are “almost within spec” and not being open about the problem to the general public.