I have the same issue. Besides numerous logfiles I sent images and even a video of the moving leadscrews to the support team. but ultimately they only looked at the logs and said that there is no issue.
Gave up in the end.
It kind of feels weird to say, but for the money its still a great printer and it probably does not matter that much in reality anyways. Its just a 3d printer made mostly from injection molded parts so don’t expect too much I guess. At least I stopped doing so.