"You are temporarily blocked from redeeming points"

Well, I dont know what to say. But I have to apologize to Bambulab and makerworld support because they responded very quickly, checked my account and I can now claim rewards again :slight_smile:

wow…good for you then

Yes you enter them one at a time in the checkout, i got a P1S that way. Was only $8.08 shy of getting it totally free :wink:

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Bambu has been pretty quick to reply to me too. This is the last response i got, didn’t solve my issue so i guess i have to wait a month still but here was their answer…

Hi madizmo,

Thanks so much for your response.

We regret to let you know that we detected the bot-like downloading behavior in your account.

We are actively working to improve our platform and appreciate your patience and understanding.

Best regards,

MakerWorld

I got the exact same one, guess they know how to copy/paste. That is actually what bothers me the most no one finically checks the problems, they just give the same answers to everyone.

This is the next one you will get if you continue:

MakerWorld

2023-12-13 04:50:33

Hi Wcad00,

Thank you for your reply.

Please be patient before your account rights are released.

During this time, it will not affect your ability to earn points.

We sincerely appreciate your understanding and cooperation during this process.

Best regards,

MakerWorld.

messaged them again today, cant way to see what the next one will be

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Was blocked on 12/25 after making some gift card redemptions, lasted about 24h, cleared this morning.

I think that’s my fifth time being verified? It’s usually pretty quick and painless.

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Is there a limit? I heard 15 per transaction. If that is so, not able to get X1 easily - quite expensive here in my country.

So far for me the weekly limit is 13

No limit that ive seen i recently used 38 and got a more or less free x1c

Revisiting this thread since I just got suspended last night from redeeming points for 1 month. Has anyone had any recent luck getting support to un-suspend their account, or is it still mostly just a shot in the dark? I read through the Community Guidelines and I’m genuinely confused about what guideline I violated haha. I’m just assuming I’ve been gaining more reward points than usual which must’ve triggered some sort of automatic suspension.

Like others have said, this is extremely discouraging to me when uploading new models to MakerWorld. I love uploading models for people to download (especially models that have been specifically requested) but it’s super frustrating racking up all these reward points I can’t even use…

I HAVE NEVER got banned but the max i got was my models removed

Thats great, its not a fun process.

Link of your makerworld?

i have the same got it on dec 25 , a mw present

I got suspended from redeeming points a week ago for ‘point manipulation’. This was right after I passed my 2nd 490 points I haven’t done any manipulation, so I opened up a ticket and asked someone to review it. They responded a couple of times, but never told me what I did wrong. Mostly just copy/paste responses like they didn’t read anything I had said. After a few messages back and forth, they stopped responding. I have a very small profile, I’m not swimming in points or gift cards, so it just seems really odd.

I saw another half a dozen or so people this week with similar stories.

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Hello again guys, long time no see. Just woke up to what I believe is my fifth wrongfully ban. Still the same “manipulation”, however they seem to have updated something. They say I’m only blocked from redeeming rewards for the points this time.

Anybody in the same boat? How long did it take to solve it?

I still haven’t heard back from them after a few responses from them a week ago.

Meanwhile, there is blatant theft, and other rule breaking on their site, and they let it slide.

I run an honest account, all my models are designed by me, and regularly updated. Until they give me a reason why they suspended me, or fix it, I won’t be uploading anymore. They need creators for their site to work, and if they treat their creators like this, they will all leave. Or maybe I’m just overreacting.

Yea get what your saying, I havn’t broken a single rule but been banned I think 5 times now, probably even more… Every single time I have to create a ticket, talk with support for a week or two before its being resolved. At least I had a month break before this last ban, but wonder if the whole ■■■■ is going to start over, getting ban after ban… Really painful when your not breaking any rules, just want to share your models.

All while you see blatant rule breaking every day. But I guess we miss a lot of actual rule breakers getting banned, they know they are wrong so they would not publicly complain, you get a bit of a skewed perception since only wrongfully banned users complain about it. Hopefully there is a lot of actual cheaters getting banned and we are just a very few special cases of wrongfully bans.

Just so god damn tedious, I really thought i was passed this after getting banned 4 times and every single time proven innocent. I mean at some point there should be a white list of users that these automatic system don’t attack…

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i got this 2days ago (Temporarily Blocked
2024-01-13 20:34
Dear user,
We regret to inform you that your account has been banned from uploading for 1 week due to multiple profile violations.

Profile violation types:

  1. The profile does not match the model or the profile nickname, pictures, and files do not match.
  2. The print test is not checked.
  3. You did not upload your own printed pictures but transferred other people’s printed pictures.
  4. Profile has print quality issues.
  5. Upload junk profiles, low-quality profiles, and meaningless profiles in batches.

We kindly ask that you understand this decision and urge you to adhere to our guidelines in all future interactions and avoid any further violations.
If you have any questions about this decision or wish to appeal, please submit detailed appeal information and we will carefully review your case and respond as quickly as possible.

Users can increase the credibility of their accounts by doing the following:

  1. Publish your original model and profile, and attach detailed model and profile descriptions, as well as printed physical pictures of your model.
  2. Improve personal information, such as nicknames, avatars, introductions, and links to other social platforms. You are welcome to import models in batches directly from the third platform.
  3. Report illegal content (such as illegal models, illegal profiles, illegal comments, illegal accounts, etc.) and attach detailed reporting information.

Let’s work together to keep our community safe.
Because only a safe community can make each of us feel comfortable and free.
Unlocks time: 2024-01-21 09:59:59)

Got unbanned this morning, nice! Worked out quite fast this time, maybe they recognized the previous 4 unjustified bans ^^ I hope it works out for you guys as well!

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