Today I went to redeem a gift card and was greeted by a new message.
My points were deducted but the gift card is not issued yet. Instead, it says this:
“You have requested to redeem Gift Card for $40.” in the transaction history, and on the incomes tab I see this:
Now I have nothing to hide and no sketchy activity so I’m not concerned, but I’m wondering if this is now the new process for all gift card redemptions going forward? Was there any sort of communication about this change?
I was chatting with a friend who mentioned he experienced this.
He wasn’t provided any additional information and I haven’t seen anything publicising a change in the process.
It is unclear it is account based (something needs verification), territory based (only occurs in some countries) or a new policy working its way through.
Last week I redeemed 16 card in a single week despite the hard limit of 6998 points redeemable each week (I always push it) which should only have allowed 13 cards in the U.K. store. That wasn’t publicised either.
Just got that as well. Redeemed 3-4 gift cards, and then I got one. I used 33 exclusive points to redeem it, is that why? Anyone else redeem theirs with exclusive points?
I’m currently on my third review within 48 hours. For me, it seems to happen with about every 10th gift card, especially those involving exclusive points. It’s somewhat comforting to know that this happens to others as well—I was starting to worry if I had done something to get flagged by their system.
Same here. Still says ‘Under Review’. I’m close to being able to redeem another one and now I wonder if it’ll be the same “No you can’t do that, but here’s your gift card code anyway”
Ah by the way, besides the pop-up message while redeeming, it does not look like I have any system messages or other info on this. Seems different from the usual, periodic point-review.