I didn’t say I verbally spoke to him. I said I was able to get into contact (aka - electronically). Nobody sent me here - I am waiting for him to get back to me with whatever they decide, but in the meantime, I’m just trying to get the thing working because I actually have projects I need to complete. If between now and the time I hear back they decide to replace it, that’s great, but I’m not holding my breath. I’m not an “influencer” like the 3D Printing Professor - who, after having issues with his unit, not only got a brand new AMS sent to him, but eventually was sent an entirely new X1 as well.
I already have done a full factory reset - still no go.
I didn’t ask for anything free - in fact, all I did was express how poorly the company was being seen by a number of people who couldn’t understand why we had to send in numerous photos over a large number of days, write out a service number on paper (and again, when I asked about this I was told it’s because Bambu customers frequently try to get free parts, so they have to be cautious - aka, we’re all thieves and liars), and so on - expressing how it’s damaging their reputation and that’s the sort of thing that can cause a company to suddenly find itself without customers. (I used to be a consultant years and years ago and understand how quickly bad customer service can damage a small company).
@JonRaymond what are you talking about? I am new to 3D printing. I didn’t know what any of the parts were called. What I did know is that over the course of weeks and now months, I was asked to keep providing more photos, copies of my invoice, copies of the packing slip, photos of a QR code, pictures of the part, and every time I would send a photo and description, I would be told they need more photos and more proof that I actually owned the printer.
When I sent them a photo of the connector from what I now know is called the thermistor, they sent me a cooling fan as a replacement part. Then, when I told them they sent the wrong part and sent additional photos, they sent me the front cover to the print head with the other fan in it. Again, the wrong part.
When I took photos of them together and explained they kept sending me the wrong part - they told me, “That part isn’t covered under warranty”. That’s when I tried to figure out what that part was called and eventually learned it’s a cheap part to replace - which just infuriated me because I was jerked around for 2, now 3 months. What part of that doesn’t make sense? Would you like to see all the photos I had to send? You’ve seen here other folks talking about the same thing. It’s totally unreasonable. No other tech company I’ve ever dealt with has had this poor of service. And again, I’m thankful at least that someone at the top is listening - I would really prefer to just have a functioning printer, but if not I’d like a refund.
Keep in mind, I sent probably a 6-10 pictures of the defective part and used a macro lens (extreme close-up) to be able to show exactly what the defect was and what the part was. And again - I had no idea what any of this stuff was called. I just knew that the connector was defective and was marked “J2 10” and had 2 white wires and 2 transparent wires. I figured since they are the manufacturer, they’d know what that was.
So, with all that in mind - any other ideas on that error message? It pops up for a split second, then after 10-15 seconds it comes back and stays on the screen.
