Customer Support Update

[JonRaymond]

For reference there are several threads here from the same user.

Possibly the worst tech support I've ever received

Honestly I hope this does some good, but more likely than not it’ll just get deleted. I purchased a P1P and it worked great for a couple of weeks. Then it started developing what seemed to be a common problem (I was seeing clumps, and other oddness). After trying all the various troubleshooting suggestions, I noticed the bottom connector on the print head was damaged - 3 pins were bare instead of being partially encased in the plastic of the connector. So as the print head would whip around,…

3 months, still no help from P1P - anyone have suggestions?

I’m somewhat more hopeful that Bambu Lab’s poor support will be addressed. I was able to reach out and connect with Yi Tao, the CEO and gave him a complete rundown of all the nonsense I have been put through over the past 3 months. So I’m really hoping someone can help me get this thing working - or allow me to return it for a refund. Here is the current situation: I have replaced the thermistor, the fans, the extruder, and I’ve disconnected and re-connected everything the WIKI suggests. Th…

Replaced everything, still have errors, Bambu refuses to RMA my unit

My P1P worked fine for a couple of weeks, then started developing problems. I’ve already recounted the entire disaster that is Bambu support and the insane hoops they make you jump through, so I honestly do not expect anything from them (other than a full refund at this point). I’ve replaced the thermistor, the extruder, the fans, and yet it still fails to work. The current error I get is the HMS 0300 0200 0001 0002. The wiki is useless on the topic. I requested a refund for the P1P almost …