The testing is for people that cannot do the replacement themselves but didn’t send the printer back for refund, if you can follow very basic instructions and plug in colour code plugs you will be fine.
Personally I think the whole thing got massively blown out of proportion…
I think they have only said the testing bit purely to cover their own a** if someone damages the printer or themselves doing the replacement and then you can’t go after BL.
Neues Wärmebett installiert und es funktioniert. Fehlermeldung das der Drucker nicht zu verwenden ist, kommt weiterhin.
Aber was geschieht nun mit dem alten Wärmebett? Soll es zurück geschickt werden oder in die Mülltonne?
A new email was sent out today regarding the callback.
As I read between the lines, the test according to the European standard is optional and no longer a must. Do they seem to have backtracked or am I mistaken?
Thank you for these pics it was driving me crazy, and I couldn’t find these anywhere. I sent in a support message like 2 weeks ago and no response. Your a scholar and a bean sprout as an old friend used to say.
Changed my bed on Saturday, sent pics, still no email response by last night, Monday, I resent email, still no response this evening, Tuesday, I have resent email pics again.
I am sending it to the correct place, am I?
I’m just sending as a reply to the email they sent telling me the tracking number of the bed, I guess that’s the open ticket email?
I’m in the US. I sent my request for a heatbed replacement on February 6th and received a reply 6 hours later accepting my request. To date, this is the only reply I’ve gotten from BBL.
Still no reply that my replacement is on its way. Zilch.
They get kudos for taking responsibility for the problem and engineering a fix fairly quickly, but from a Customer Service perspective, they’ve failed miserably.