Thanks for letting us know, put mine up the 6’th i think so hopefully its processed.
And just to verify, No one at all has gotten any confirmation that the slips have been sent out in the automatic support ticket?
I originally asked to return mine on the 31st of Jan, but then filled out the form when it came out and no sign of a shipping label. Hopefully once the new year celebrations are over we will get some response. Would have been nice to have had an automatic response to say it will be a few weeks before they will send out the shipping labels. But I see some have had them sent out straight away!
Here’s my status if it helps anyone. In US:
2/4 - Submitted form
2/7 - Received return label
2/8 - Shipped to Bambu
2/13 - Bambu Received
I have not heard anything yet since they received it. Hopefully I get the voucher soon so I can order a P1S. This was what they said to expect for timeframe:
We will closely monitor the progress of your return, but please be aware that it may take approximately 1-3 days for the local warehouse to receive and inspect the items returned before we can process the refund for your printer
I’ll add to this.
I’m in Europe.
Feb 4: Submitted form
Feb 6: Received label
Feb 6: Shipped to Germany
Feb 9: Delivery in Germany
It’s been awfully quiet ever since 
I’ve requested more info in the ticket 2 times now, but to no avail.
I’m okay with waiting, but they really should just communicate more clearly. Now we’re left guessing…
I got a returns label today, so hopefully I can be back up and running again with a new printer pretty soon 
Update
I’m from Italy and I didn’t receive any shipping label yet after submitting the full refund request.
Any of you with the same problem?
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I’m from Germany, but I have the same problem. I’ve submitted the ticket on the 6th of February.
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is there any new information on the bed replacement ty
Then you are lucky. Still haven’t received anything yet in Germany. Submitted it on Feb. 7th. Really unhappy about the communication at all. Not talking about the long time I’m waiting now and sitting on an already packed A1.
I also have a question about this. I have opted for the refund and the small voucher. That was on 11.02.2024. Since then, the ticket has been set to “processing”. I have not received a reply since then and have not received any information on where to send the device or a label to send it back.
Does anyone have any idea what the process is like? Do I only get the information including the address and the label once Bambulab has processed the ticket? I live in Hamburg Germany.
The process for me in the UK was:
- Complete the web form selecting option 1 or 2. (I completed this on 4th February)
- Wait
- Receive shipping label as email / support ticket in Bambu Handy app. (7th Feb)
- Returned printer using shipping label (Saturday 10th Feb)
- Printer arrived at Bambu warehouse (Monday 12th Feb)
- Wait for refund (I’m still at this stage)
- Get refund
- Get $80/£74/€?? voucher
I’d imagine the process and timescales might be different country to country as they will have to deal with different logistics in each country, but would be similar to above.
I guess if no one in Germany has received a shipping label yet then they must still be trying to figure something out. If other Germans have received labels then maybe you should reply to the ticket to ask for an update.
Since you submitted on the 11th, that was quite late as I’d imagine most people will have submitted the form in the first few days so it’s entirely possible you are at the back of the queue too.
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I am from Germany and of course I have the same problems. Submitted the request to get full refund on 2/5/24 and still waiting for the label. I wrote bambu on monday I will take this to my lawyer if I dont get the label within a week. Their reply was they have a total recall and I can choose between two options… so they didnt even read my message. Anyway time is running and i will definetely involve a lawyer soon. This is an unacceptable behavior. They show absolutely no respect to their customers.
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You’re going to waste money on a lawyer that is just going to point out that they can’t help you.
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I have got an insurance so I don’t have to pay. Why should they say they cant help me?
Your lawyer is going to state that Bambu is not declining your refund. So there’s no course your lawyer can legally take. Bambu will honor your refund request, but you need to understand that it’s a small team working with hundreds of thousands of customers. The ratio of rep to customer is not 1:1 or anywhere near that small. So you just need to be patient. This goes for all startup companies.
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Not paying for several weeks is not declining, that is right. But it is also a reason to go to a lawyer to get the support to get the money back.
I was patient for two weeks without a response, but now time is over. How can you try to explain their team is too small to deal with the amount of customers? In a first step they just need to send a return label. Image what would happen if Tesla or BMW has to recall their Cars because of a safety risk. Do you think they could hide and dont communicate with their millions of customers at all for weeks? There is also no 1:1
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If you truly believe that Bambu is not going to refund your money, you should first contact your bank and issue a chargeback request. This will be cheaper than hiring a lawyer.
As for your analogy, correct Tesla and BMW do not have a 1:1 ratio of rep to customer. No company does. However these companies have more staff that can accommodate the large queue of customers with issues. Bambu has a lot of customers, but not enough staff members to accommodate them in a reasonable time.
I’m not sure about BMW and Tesla, but VW absolutely can. 
You can hire an attorney who can write an email just like you did, but that will not make the process faster. Keep in mind that some people have reported that new and repeated responses to a ticket will push it to the end of the queue.
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Mine got delivered to a warehouse in the UK other day, and from the picture it was with three other boxes that one currier delivered that same day! In the background were loads of other boxes I presume also returns! Looking on google maps they must have quickly rented out a space for returns and must be working as quickly as they can for this issue. I am really struggling as I’m only just starting a business and that printer was something I relied on for my business to progress at speed. But in all honesty I can see it’s a massive operation that is taking some time to get organised. Sure some communication would be great but I guess it’s different for every region they are selling these printers to. I don’t doubt I’ll get my refund, just need a little patience and I’ll order a P1S as I should have done in the first place once the refund has been sent and I get the voucher.
I got the same picture with dpd, i sent mine back early (about thev7th) so im worried mine is just at the bottom of a big pile 
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