Ciprian
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We are currently experiencing a shortage of staff at our headquarters due to health reasons caused by the widespread of Covid.
This, along with additional limited resources due to upcoming holidays, will most likely result in additional delays to ticket responses.
Please rest assured that every query is logged and will be handled as soon as possible.
We truly apologise for any inconvenience this may cause you.
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Good luck with COVID, I’ve heard it’s become very severe there recently. Our best wishes are with you!
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It would have put your customers at much greater ease if you had announced this via the front page of your site and support portals.
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Bambu Lab has their priorities straight- the wellness and health of their staff. Our heartfelt prayers are with you.
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