Next month they will have a new excuse. Lets go back to why were you short handed during the new year? Hire people. People in multiple countries to handle the tickets from those countries. You sucked up the majority of sales and never invested in staff.
Due to problems, they wrote to me that they will replace the printer.
4.3: They ask me to pack it and take photos of the packing process.
5.3: I send photos of the packaging and state that I expect the promised shipping label.
15.3: I receive the shipping label at night.
18.3: I take the printer to the post office and send it on Monday after the weekend.
18.3: I inform the support that the printer has been shipped.
2.4: No response yet whether it has even arrived.
3.4: Message received: Dear customer, We are pleased to inform you that your replacement is currently being shipped. (Interestingly, this was the day after I wrote this post.) 
8.4: The printer was delivered to me today.I will unpack it tomorrow and I am curious about the quality of this piece.
Who can guess when I will have the new printer at home 
I received my “refund” notification, and discount code for the A1 recall, BUT I have AN ISSUE.
The Credit Card refunded to was “Closed” shortly after purchasing the A1 from the Bambu store due to fraudulent charges from China my bank said. So how do I get my refund to I can purchase another X1C ? Also, there was No talk or Indication about the $80.00 credit having a “Time Limit” My email from Bambu says it is only good for 90 days!
Dear TeamADW
may i point out you are using a printer of wich it is commonly known to have a defect printbed and you are expecting it too work?
Dear @speedy_turlte, you might wish to read that TeamADW’s issues are nothing to do with the well-known defective print bed cable issue.
I AM DONE!
I have returned my Carbon X1 after getting a refund via my credit card company.
The notion that any company can lock you out or your printer which you own, compelling you to update code on your owned device not only crosses the line but may violate basic property right laws in the US.
This behavior is not acceptable, full stop and I will not be punching any BAMBU LABN products, period.
My solution is a QIDI PRO Q1. My first print was ABS-GF and it was perfect thanks to the heated chamber. And it has a a functional WIFI and an ethernet port and, if you choose, does not need any cloud services. The interface maybe a bit more challenging because you have all of the options.
What are you talking about here?
I’m intrigued.
gee… just change over to LAN…go back to using the SB card …
if you don’t want to use the cloud…!
Decided to buy a X1C but before I pulled the trigger, I joined the forum. After reading this thread on “Customer Support Update”, I changed my mind. I have a wood shop and the manufacturers’ after sale support of the equipment I use, including CNC machines, is paramount. While the BL printer would be a minimal ancillary support to my business, I feel that any needed customer support from BL would be a disproportionate distraction. I could not imagine the issues if 3D printing was my business and I depended on BL for support. I will continue my search for a good printer. My thanks for the comments here and hopes that all can get the support you need and rely upon from BL.
Yeah, I joined the forum the very day I ordered my P1S. After reading awhile, I thought I made a huge mistake.
I’m glad I ordered before reading some of this stuff. I’ve not had a single issue out of the P1S or the subsequent A1 mini. Bought a flashforge and since then an Anycubic.
Neither of the later two have anywhere near the user experience of the Bambu. A first time printer buyer couldn’t go wrong with Bambu.
Sometimes when I’m on Amazon reading reviews on a potential purchase, I read through the BS 1 star reviews, it’s pretty easy to weed out what’s legit and what’s not.
Well at least one positive thing came from this. We don’t advocate violence against printers in any form.
Check out prusa, if its for a business
maybe wait a little bit, as they just posted a cryptic picture on their twitter… new enclosed printer to finally compete? I expect it to be pricey though .-.
Link?
Awesome! About time, if so. Now im excited again
I have seen in the comments that there’s supposedly a qr code in the bottom right, can’t see it tho lol
That wasn’t worth the wait!
Not your fault, just a little too cryptic for my liking.
ha, I don’t like these kinds of reveals either, just tell me what you’re releasing or if it’s too early don’t tell me at all lol
buuut, there’s something new coming
In October 6th I bought my PS1 and additional plate (EN4271062961). I typed bad the zip code 45460 intead of 46460 and both package were sent to Toledo intead to Valencia. DHL redirect the plate to Valencia by themselves and I recieved it, but the printer was returned to Germany. There was a second try (01505448071633) with SEUR company. It was sent to Valencia and returned a day after to Germany. I contacted SEUR by email and answer to call the sender. No information was given to me explaining the reasons. The original ticket is [
Ticket No: US241025687003. As you do not answer on my ticket I generated 2 additionals US241111721006 and US241011532001. In the second one I recived the SEUR tracking confirmation. Today nobody else write me. Do not know if I will recieve the printer or my money back (only the printer, I have de plate). I am frustrated, 45 days and no answer.