DPD U.K. Delivery partner & Bambu Lab hits a new low

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I ordered many things from BL, many of which I am donating to a local school.

For “reasons” Bambu Lab have decided to split this into four deliveries with two different delivery partners over two days.

  • DPD
    • Two of the deliveries were scheduled for today
    • One tomorrow
  • Royal Mail
    • One tomorrow

The DPD deliveries which were due today were scheduled with a one-hour time slot and the driver’s name was communicated to me.

5 minutes into the one-hour slot, I received a push notification telling me the shipment had been redirected to a pickup a mile away. I checked the app and the two today and the one tomorrow all say they were redirected.

I called them, and they said it was me who made the change, but I did no such thing.

Many of you know I have not been able to leave my house since February 2020 due to illness and disability. The idea that I would change any delivery let alone three to a place I can’t get to is moronic at best.

This is the same company who have stolen two deliveries so far and one of their drivers openly mocks my disability.

Great choice by @BambuLab for their U.K. delivery partner.

Over four separate calls as their staff kept hanging up, I learned the following (by call number):

  1. The depot made the change. Hung Up.
  2. They blamed me for the change. They told me I had to turn up in person and no one else could pick it up, and they hung up.
  3. They blamed me for the change. They told me I had to turn up in person and no one else could pick it up, and they hung up.
  4. A staff member with a human attitude.
    • She couldn’t explain why it happened, but, understood I would not have made the change.
    • She told me she could not correct the problem and sent packages on the van ready to be delivered or the package due tomorrow to my home as BL paid for.
    • She asked if I would like it not to happen again, I explained I never wanted it to happen in the first place.
    • She did say I could have someone else pick them up, contradicting numbers 2 & 3.
    • Now I have to find someone to do that.

None of the packages have been delivered to the pickup point. They may arrive there tomorrow, I have no idea.

DPD constantly fails to provide even the most basic function of their service, to deliver the product should mean BL choose a company that can get a box from A to B.

At one point they suggested the easiest solution was to contact BL and ask them to authorise delivering it to the address BL had already asked them to deliver it to as apparently, I can’t!

I tried to explain to them that BL have a horrific level of customer service and it is almost certain any answer I get at some random point in the future (usually a week) means DPD would have sent the parcel back to BL.

BL would (correctly this time) say it wasn’t their fault, it wasn’t mine either, DPD is a ■■■■ service and BL are fools to keep using them.

@BambuLab will you ever use a competent delivery partner? I will assume your silence means you support their behaviour and think it is funny to have so many complaints about them that you all have a great laugh at your customer’s expense.

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Wow. Just wow.

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I’ve gotten stuff from Bambu via Fed-Ex, UPS, and regular mail. I’m in the US but it’s obvious they use a number of shipping partners - probably to maximize profits.

It would be so easy to let us choose who we want on the case. If there has to be a bump to be able to specify shipper, or default to best way, that’s fine. But we should have the option.

Shipping debacles like this are far too common. We know if there are shippers to avoid. @BambuLab, please let us specify shippers.

@MalcTheOracle, I hope you get it sorted. Can you recruit help from the school you’re donating the stuff to? I mean for meeting delivery drivers or retrieving packages?

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For clarity, I was in all day, I have been in every day for almost 5 years.

I have never missed a delivery from DPD, I can’t ever remember ever missing a delivery from anyone.

DPD changed the delivery to route my packages to a pick-up a mile from my house. There is a pick-up point less than 100 yards from my house had I chosen to set a pick-up point.

DPD are ■■■■ and @bambulab seems to be fine with all the deliveries that fail that are reported here, many that are not, all over the world.

They have a policy that says “We shipped it, it has nothing to do with us after that.” They do this contrary to U.K. law which requires them to be responsible until it is delivered to the recipient.

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Makes me think of Fedex, or uhh FedSUCKS

I cringe hard any time I get a package sent to me via Fedex. Their distribution center near me, we use to refer to as “where packages go to die”

The first damaged/mangled package I ever got in my life was from FedEx. It was a VHS tape. The tape looked like they drove over it with a wood chipper.

I recall once, Fedex just outright refused to delivery packages to my front door. I was living in a townhouse with easy access, but they would always go dump the packages at the office or mark it as attempted delivery, despite no attempts being made.

The people that ran the townhouses, they yelled at me for having packages dropped off at the office, and I had to explain to them that I’ve gotten into several arguments with Fedex, practically begging them just to please delivery my packages to my front door.

I was waiting for a package once at a different place. Watched this Fedex truck drive up, stop a moment, then drive off. when I refreshed the tracking status, it said “Undeliverable”. (This is really common, and I’ve had many times where packages were delayed because… I don’t know… the driver that day didn’t want to bother? Or something. It’s common with packages from fedex. Even outside of that, they’re often late. Never early)

The last printer I purchased, which I purchased as a gift for someone, they decided to ship to me via Fedex. I have a security camera that watches out over my front door, and I was watching as the fedex employee just nonchalantly throw the printer out of the back of the truck. (I haven’t opened it up to see if anything is damaged. I don’t hear the sound of glass ratting in a bag. There is a huge dent in the side of the box too, but it doesn’t appear to have gone in far enough to cause damage past the outer packaging).

Remember those packages from Bambu that went missing? Yeah, that was Fedex, who couldn’t be bothered to actually go up to my front door, so marked it as being unreachable, and ditching the packages out in front of another random house.

Trash trucks are less garbage that Fedex.

Sorry, your plight got me ranting about the thorns in my own paw. :stuck_out_tongue:

Bonus Rant: Was waiting for a delivery from Amazon. The status showed it as delivered, but no package in sight. The Amazon truck was still out on the street, and I ran down to say something to the delivery driver. I mentioned about how I think she delivered my package to the wrong place. Told her my address, name, showed her the tracker, and she bold face lied to me about it. She swore up and down she never handled my package and doesn’t know anything… and that’s when the person she incorrectly delivered the package to showed up to help me out.

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I am still missing two packages, they haven’t yet made it to the pick up point where DPD decided to route my packages to and nit my house.

Today the two packages that should have been delivered to my house yesterday were due to arrive at the pick up today instead.

One package was due to go there today.

Late today I had a friend try and pick them up.

My tracking information for three parcels, changed to two, one said it contained two packages, the other just one.

Just before he went to pick them up the tracking information changes.

  • One said it hadn’t even left the delivery company’s hub
  • The other now said it was 3 packages to collect.

He went, asked for the 3 was told there was only one.

I checked the tracking information when he returned, still says 3. I checked the rubbish tracking via the BL site, it says two packages haven’t made it to the pick-up point still.

I am missing a printer and four PLA-CF filaments, two different packages. I have no idea if they will arrive, where they will go or when either might occur.

Tracking is great, Bambu are great, DOD are great, sarcasm is great.

I was going to post this in the thread where BL apologised for screwing everything thing up, but, it seems they didn’t like the truth everyone shared, cried and locked the thread.

This one.

Shame, there were some decent comments they should have addressed.

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A year ago, I complained to BL regarding their selection of which company to outsource the postage to; I even suggested to companies I know to perform well in my country… To be clear, BL dispatched the order on time, which arrived at the end of November and was stalled at 30km from home until the 3rd of January, and they refused (DHL Parcel, not BL) any attempt to solve the problem.
At the time, I thought it was unlucky that DHL Parcel wasn’t reliable in PT. So I’m surprised that this also happens in the UK and with different delivery companies.
If this happens regularly, I suggest rethinking the service allocation, as it will likely reduce the number of tickets and improve customer reviews.

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Right now Overture and Polymaker are both using Amazon logistics. Even if you order directly from their websites it comes from Amazon one to two days later. It might cost them some money but I bet it takes a lot of the strain off a company, just sayin :face_with_diagonal_mouth:

Sorry you’re going through this again Malc.

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I am looking through the tracking information from DPD and it is so confusing p.

The one parcel collected today says 2 parcels to collect in the email that says they are ready, it says three to collect in the DPD app and yet only one arrived according to to the staff at the pick up point.

I only received one email from BL with a single tracking number for a single one of the four orders.

This morning the DPD app said I would have three separate packages, each with their own tracking number to collect.

The same app now says their are two, one of which it says is the one that said 3, 2 and there was only one parcel.

The BL online tracking system is horrendous at determining tracking.

They say two parcels are in transit according to DPD, a number which sounds correct given how they originally and stupidly split the orders and yet it conflicts with the information DOD give directly.

It should be possible to expect to see legitimate matching tracking information, to have expected to receive tracking information from. BL in email form, to receive an email from BL on the day of the delivery at the latest to say what is arriving and from which company.

This is unnecessarily appalling, the stranded BL aspires to.

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I had a Bambu ordered shipped FedEx once. Took off work early to be home to accept it. Got a notification they were almost here!

5 minutes later it showed failed attempt, business closed…

I have the local FedEx number. I called and explained the message I received. Lady looks and says, well it says they show the business was closed. I says it’s not a business, it’s my house out in the country.

She put me on hold. Comes back on and says he’ll be there in 5 minutes🤣

He was. The little puke just wanted to get home early and pass this delivery off on the next days driver.

I’d be surprised if that kid was 20

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They have definitely lost on one my remaining two packages.

I am hoping it is the PLA-CF filaments rather than the printer I am donating to a school.

They have told me I have to get Bambu Lab to initiate an investigation, which if it goes like the last one, they will say they have done, yet will have done nothing which is easily provable that they lie.

The final package which was due Friday, was delayed by DPD until today (Saturday) and today it has been delayed until tomorrow (Sunday).

The online tracking information supplied by BL on their store website is appalling and they only sent me one of the four tracking emails that serve as the list of items due.

DPD had three parcels listed in their app for me, when the delay notice was sent yesterday, one of the three disappeared from the screen.

DPD only sent me one QRCode, yet the email said 2 parcels included, the app says there are 3 in the delivery. Yet, when my friend went to collect the packages there was only one.

The utterly useless staff at DPD says there was only one parcel attached to the qrcode.

So, is it 2, 3 or 1?

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Does that make sense to anyone?

I expect Bambu Lab will blame me, the victim, again like they did last time.

I hate how lazy and unprofessional Bambu Lab are.

Imagine how much better a company they would be if they did the things unrelated to printers, the business things with professionalism and care.

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I don´t know how to react, to be honest. In Germany i always had problems with DPD too. In this case they are off the hook because i have written confirmation that they didn’t get the shipping label that Bambu claims to have created. So it´s on Bambu this time.

But DPD for me it´s a hit or miss in Germany. One time they “delivered” a Ham Radio stating “left at the address”. Came home, went looking and nothing. Asked the neighbours, that work at home, in front of a window with direct view to the street, and they said that DHL came, Hermes passed by but no DPD in sight. Opened a ticket and was closed the next minute because… they delivered it. No signature, no picture, nothing. Good thing it has been ordered through Amazon and they asked no questions and refunded me in the same day.
Forgot about it and ordered again, leaving a note with Amazon to please user another company and so they did. DHL came the next day without a problem.
2 months later i am getting home and see a package at the door, from DPD. It was the bloody Ham radio that they stated being delivered 2 months ago. How?! HOW?!

So yes, DPD is cr@ap for me. In Portugal had the same opinion about the company too. They are worthless.

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I am in the middle of a delivery nightmare with BL as well - dealing with USPS. On November 20 arrived in NJ. Made it to Jacksonville FL on November 21 (I live two hours away from Jax in Tallahassee). Package then disappears from the grid. After a support request to BL, it shows up again on the tracking info on December 1 and somehow it is in Carolina, Puerto Rico. Now all it says is “In transit to next facility, Arriving Late.”

I realize this isn’t BL’s directly fault but is it unreasonable to expect them to do something about it when it has been over two weeks of delivery nonsense?

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It must be something to do with your local DPD depot. I personally find that DPD are the most reliable courier service around my area. They always deliver within their time slot and the packages always arrive undamaged.
Royal Mail sometimes deliver a day early or a day or two later than published.
You never know what you’re going to get with parcel force.
UPS deliver when ever the driver turns up and FedEX always give me a time slot in in morning and always deliver late afternoon.

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Then you haven’t read all the other people on the forum forced to use DPD experiencing the same problems in the U.K. and in several European countries.

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The only remaining package from the four (remember they have already lost one) was delayed from Friday to Saturday and then Sunday.

Now, they have stopped providing any guesses as to when it might arrive.

Remember, I never rerouted the packages, DPD did this.

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DPD has lost the last package as well.

Three were sent one was received and they will not investigate themselves p, they need me to ask BL to investigate and they usually refuse to do so.

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It is the sender who has to sort out delivery problems, since it is they that have the contract. Fwiw, dpd is great down here, never a problem. Parcel farce - if I know the seller is using them, I take my custom elsewhere. Fedex use others for local drops, it used to be securicor, who were great, then shitty link (now gone bust, no wonder). I’ve never bought anything directly from Bambu Lab. Never buy their filament, far too pricy for a badge engineered product.

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I would agree with you if the sender (Bambu Lab) had a track record of being a responsible supplier.

The last time DPD lost a package, I had to get the police involved as BL refused to initiate an investigation despite it being a single button press in their portal.

They said they needed 8 working days to “investigate” this was after they got a screenshot from DPD who said it had been delivered and they never initiated an investigation as DPD are still to this day waiting for them to initiate it.

The police found the thieves and returned my parcel.

You require a competent company and BL have proven themselves seriously lacking.

I am not the only one with these poor delivery experiences that BL refuses to deal with, I imagine you have seen many on this forum.

You are clearly lucky with your DPD as this forum has many with DPD horror stories for the U.K. and Europe.

From a logical perspective, DPD knows the package was last scanned last week in their depot, it has updated me over several days that it was due each next day, yet never left the depot. Why do they need anyone to tell them they have a missing package that never made it to a van, a drop off point of a house?

What business other than these horrifically bad delivery companies waits for someone else to tell them they have lost something when their system knows it never left their premises?

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As I mentioned, I have never bought directly from bbl. If you are getting the problems you refer to, why do you still carry on buying from them? There are four authorised resellers in UK. It is much easier to form a relationship with a relatively small company, and if you buy from them, they will be grateful, and helpful - find one that will use your delivery company of choice. You know that you do not need to stick with bbl filament, which opens up a whole new raft of suppliers. Now, it may be that you ‘need’ bbl filament for your maker’s world ventures, but you can try out test builds using other filaments.

It is pretty obvious that you expect more customer service than what bbl can supply, so why on earth do you keep supporting them? They will not/can not change, until it effects their bottom line, and that is unlikely to happen. So, if they won’t change, then you must.