I don’t think they would do that. Likely it will just go to current holders or ones that already have it shipped to prior x date. I’m assuming anyone how has one in shipment or has it.
And likely it will be a 1 time thing. And likely it will come at the cost of taking the refund. Or maybe they will let us get the discount for our trouble anyways and this makes it where some buy another printer and not get a refund. And again this making the company a bit of money
Also you can’t order a A1. It’s marked as coming soon.
Meaning it’s impossible for you to pulled this stunt
If you’re reading bambu I would take an A1 mini combo as a replacement for my A1 (non combo). The difference in cost as about the same as a roll of filament.
Mmmmm… this is where the plot thickens I guess. If the sub-channel message from BL is real, than we are being - at least partially - misled! Looking at the dissection of the heat bed cable it doesn’t look good by any means (or should I say mains). Thin wire with even thinner insulation is asking for trouble when using high voltage or high current in combination with lots of movement. Very poor engineering! Makes you wonder if you are better of opting for a P or X series, because those machines may also be value engineered and over time will show the same issues, but much later because of the heat bed moving a lot less. BL gotta get on to this very seriously, very honestly very fast or they’re going to regret it very hard…
It’s not a bad batch: it’s looks to be sub-par engineered, that’s something different. We’ll have to wait and see what BL comes up with. If they have used cables with similar specs in their other printers (mainly P1 and X1) as well, they are going to have a tough time. Fingers crossed I am wrong though…
Well, it all comes down to semantics I guess: has BL requested the supplier to deliver cables with these specs (the bad ones) or have they ordered cables with higher specs and the supplier decided to cut corners and delivered lower spec cables. In both cases the liability is with BL. They ordered sub-par cables or their QC on the delivered parts sucks. Either way: A1 owners are left with a crippled piece of hardware
You are right on the strain relief: when cables are of good quality, they wouldn’t damage quite as quick, even without a proper flexibility, length or chain…
Most things like this are bad batches or supplier issues.
I dont think the cables are underspec, if they were they would all get hot during initial bed heating, mine stay cold, and are still cold after a 7hr print. The poor insulation shown above is a defect, not a design issue, no one designs cables to be like that on purpose.
Chances are they were delivered to BL and fitted after a batch check, they probably passed a random batch check.
The liability is with BL of course, but every company has issues like this occasionally with suppliers.
The thing is, it is too much of a hassle. The reason I bought A1 is to have an easy start to this hobby and to be honest, I was having one until this issue came up.
Instead of tinkering with Bambu Studio and 3D design tools, I am now reading through countless forum posts and despairing about what my experience will be with the reseller.
By the way, I wonder if Bambu will act differently for purchases made from a reseller. If so, stating that from the start would be really helpful, as it has been only a week and I may be able to return it to the reseller. In case of a material discount, I would definitely consider getting the p1s and I hope a discount will be the course of action for all A1 owners regardless of the channel.
That was one of many videos I watched last night on the issue. As a result I’m thinking a couple of things, 1 I think Bambu needs to replace all the beds/replace all the printers currently out in the public 2 that the issue is due to poor design, bad manufacturing and subpar insulation and construction. Seems to me like the failure pictures at the start of this post is likely the result in the heat crimp melting thru the insulation on the wires. Then after some light use the wires grounded and shorted.
OP is lucky things wernt worse, and I think Bambu labs knows this. I am concerned that they have publicly published information and have provided YouTube influencers with different information asking users to stop using the A1. I seen at least 3 videos with that information provided by Bambu last night. So it certainly got my attention. At the end of the day people are free to make their own decision, personally I’m not willing to risk my other equipment and potentially my shop so I can run one more printer, a bed slinger at that. Luckily for me if anything had happened it’s in a building I don’t live in that’s commercially insured. But many of you have these printers in your homes, and your families are at risk as well. To me that’s way more valuable than anything else.
We all just have to hope that the solution is quick, safe and makes the customers whole. It’s a significant investment for many people to purchase an item they can’t use for an extended period of time. I’m not sure of the legalities in all the places they do business but seems like a month puts them dangerously close to the area of civil lemon lawsuit at the least in some places in the United States. And as I seen in some post or another they better hope national news doesn’t take this and run with it, it could spell disaster for them.
While I get that there is a lot going on and that these things happen it’s still frustrating. So 1 out of 10 Bambu printers I own has a major problem. I’d say I’m lucky. Also seems to me like they are trying to make it right even though I’m questioning some of the steps. And the video in question from 3D musketeers is pretty informative but having spoken to him personally in the past I get the distinct impression he’s not the biggest Bambu fan and grudgingly admits they helped the “hobby”. And that’s putting it lightly. And his videos pretty well map out his feelings. But I have to agree with his assessment that 2 statements from Bambu seems misleading.
I am in full agreement that Bambu should not get a pass on any of this. I do want to point out that the 2nd statement only issued to influencers is dubious though. I will, of course, admit that I have not scoured YouTube for more examples, but it seems there is only one email that is being referenced many times through the same blurry image and text. That email matches the structure and syntax of all of the many support emails that have been distributed in forums. I submit that that email to loyalmoses was a support email, not an official statement. As such, telling him to not use his machine through a support ticket seems in line with the officially released statement. Further, it seems reasonable for them to advise someone with a platform to tell anyone that asks him for assistance to exercise an abundance of caution.
I could absolutely be wrong, but I think the social media machine is making this bad situation exponentially worse and unclear.
Yeah that’s how Bambu works. This isn’t even the worst stuff they are doing. This won’t be fixed what they are going to do is push the blame and tell people on social media to push some things that they say. And they will and they will. Why because of the agreements they are legally bound to when they took the early units. Yes I have seen these and I actually have one of them in my email. Combine that with the fact they actively censor people and lie.
The issue is not a cable. The issue is Bambu lab has pretty basic engineers who are not experienced and as a result you get poorly designed parts that overlook important key things. I looked at them and could tell that cable won’t last and it could be pretty dangerous. And that was just from a video of it printing looking at that bend radius.
Like I said. This is extremely dangerous and as a result Bambu lab is now black listed like A net and Anycubic for dangerous product design. You can’t get off this list. And if anyone local has one I’ll design a proper fix for it and work up a procedure for doing it. Hell I’ll even make the parts and send them out for free because I don’t want anyone being electrocuted or have a fire because Bambu’s “design engineers” obviously don’t know what they are doing unless they are copying designs. I’m not buying one of these printers I no longer support a company that makes dangerous products and harvests data. But my offer will always stand anyone local has one come over I’ll design a fix and release it and go as far as making them for people free of charge because unlike Bambu I don’t wanna see anyone hurt or have to deal with a fire and I’ll do whatever I can.
I highly recommend people with this issue as well as owners of the A series to file complaints with the BBB. They have a F rating and this needs to be documented at a place where they can not censor or push there lies. Also let’s force there hand to properly fix this. Let’s vote on someone to be a representative to contact the Consumer Product Safety Commission.
Hope everyone stay safe They don’t use these printers because they’re dangerous and if they feel the need to use them have a fire extinguisher nearby and don’t leave it unattended. Do not touch any of the cables. If you have to use it just be safe. The damaged cable is extremely dangerous and its fine if you wanna use it because you don’t see any issues with yours or you believe a ccompany pushing damage control to avoid a lawsuit to avoid having to deal with any recalls and product redesigns who’s main goal is to do as little as possible as cheap as possible to make this go away Just be careful. I’ve been in forms where somebody had to come in and post that they lost their home Because they thought there abet printer was fine and wasn’t going to catch fire or that there anycubic printer was fine It wasn’t going to catch fire And they did One person lost their entire home and everything in it The other person just had heavy damage to his garage and smoke damage to his house. And I blame all the sons of forms because we didn’t stress it enough that they shouldn’t be doing that or they should at least take the right precautions. So please be careful this isn’t a small issue.
Have you read the complaints against them for the last 12 months? There are 12 and most of them are pretty minor, and at least one pertains to shipping damage out of Bambu Labs control yet they received a negative review. Now im not letting bambu off the hook here but the complaints about filament not coming with the printers is unfair since it states pretty plainly that filament and hardware orders ship separately and in the case of the complaint against them for suspected fraudulent order again isnt their fault. Complaints about slow customer service, while valid, arent all that surprising and id argue they have far better customer service then creality.
I also feel that your accusation against them for poor engineering are kinda weird too, considering the vast majority of x and p series printers work and work well and the suspicion that they would start failing after heavy use has more or less been dispelled. Are they Prusa level reliable? Well we cant say since the kickstarter units are still under 3 years old but most reports are they are tanks. so over the last 3 years they have a total of 24 complaints on the BBB website out of how many units sold? And while I agree that there is a failure in the design and manufacture of the bed cable for the A1 it seems to me that while costly its pretty early in the printers run that its caught and Bambu is the one announcing it. We can only speculate about the letters now being talked about buy the influencers.
And coming from a heavy plastics background this is a relatively easy fix. A redesign of the cable with better components and manufacturing procedures and improved QC solves the problem. Judging from the dissected cable that was done on the facebook group its easy to see where the issues are. And luckily it was caught relatively early.
I agree that the cable is dangerous, and I certainly stopped using my A1 after seeing the dissected cable. The lack of wire gauge, non silicone insulation, ground wire wrapped around a mains current wire, damage to wires due to heat crimp, and questionable outer insulation are more then enough to not risk the lives of employees, equipment, and property where the sole A1 sits. I have multiple 3d printers in both filament and resin, small injection mold machines, thermoforming machines and various other tools and tooling that a single machine being unused is nothing in comparison to losing the ability to provide people with a safe working environment and continue to generate income. But I also am aware that most people that have these machines have them in their homes. I am reminded of the lithium battery issues from a few years back. Like you said its up to the user to make their own choice but I feel like alot of what you say is kinda unfair, though true without taking a lot into consideration. Them having an F rating on BBB and just taking that at simple face value withough reading the complaints says more about the person then the company in question.
I guess you must feel dumb now they issued a full recall and are giving owners free money. something tell me though that you wont, even though you should.
