The further development of the existing product would be support enough (Or let’s say would be fine. I don’t want to overdo it and don’t want to overtax anyone’s development):
Since the X1C is a tool, technical support as e.G. from: ABB, Siemens, Bosch Professional, Miele, Fronius, Samsung, Endress+Hauser, Previous service from Dell (10 years ago) and so on in a product range of 1000-2000 USD are welcome. I don’t want to use any examples that shouldn’t be taken - Also IKEA, a service that is worlds superior, if not light years ahead, of the service standards of the 3D market.
Bambulab’s segment was clearly placed in the lowest category of 200-500 USD, so is no longer expected that an technical service will ever show up, but may I`m wrong. There are also companies that can do this, but they didn’t approach the lower price segment so quickly. Even with an ABB unit costing 300 USD, I have technical support on the phone within minutes… But with a 300 USD units from such a supplier, things rarely go wrong and there are very rarely any questions because they are professional in professional users.
By the way: I buy my Flashfrogs from the same Swiss dealer where I also buy Makita tools - if there is a problem with material from this Swiss dealer, you will immediately receive a franked return label and the defect will be replaced or repaired within a few days. I also like Flashforge’s strategy, they really focus on the upper price segment with more vigor. Somehow the feeling just fits better.
And if we take service support like Hilti (for things like drills, etc.) - as a Chinese you can’t even imagine that anymore. Compared that to Bambulab, that’s not just from a different star - it would be like comparison it to another solar system.