exactly. now, tell me what‘s in this for me as the customer of a faulty product? I do bl‘s work and have to send it back vs just sending it back to get a replacement? the advantage was to skip that extra step and additional downtime, wouldn’t you agree? The only way to minimise on downtime now is to pay some local sparky.
1 Like
The compensation is your 120$ coupon, but as they have pointed out, you can still opt to return it and get the 80$ coupon towards on of their other printers.
2 Likes
That is/was an option, you chose to keep it so you get an extra $40. Now that you don’t want to do it that way, update your support ticket. Why is this so hard for people to figure out?
2 Likes
I don’t know what this discussion is really about. Bambu referred to a “skilled” person not a “certified” one which I think the norm is exactly that. If you selected the bed replacement by yourself rather than printer exchange it means that you are a “skilled” person so what’s the issue? Communication from Bambu is just a legal protection but if you chose to replace the bed because you felt you can do it without risks, stick with it.
If it was so much of an issue in Europe, there won’t exist any community repair shops where “skilled” individuals repair your stuff for free on a daily basis, whether it is your TV, washing machine or else. If there was liability issue with these repairs to be checked by “certified” technicians, these repair places would not exist.
If you felt the replacement was within your skills, it means you also have certainly repaired many things in your home involving mains, whether you replace the cord on an iron or even just replaced an outlet. Have you ever worried you could do it wrong and set your house on fire, no. So why worry about this now. If Bambu has proposed the replacement, don’t worry about the warranty either, if you follow directions and an issue develops it’s on bambu, not you.
2 Likes
Can someone tell me when the new heatbed is supposed to ship? I have the submitted email that stated end of March. We are now halfway through April and i have no email that the part has been shipped or the $120 credit. This is getting to be ridiculous for sure.
As BL refers to DIN EN 50678 (VDE 0701:2021-02) it‘s not simply a „skilled person“ having a quick glance at your work.
To my understanding BL does this mainly to rid itself from legal repercussions, should someone eff up and hold them accountable afterwards.
That‘s totally ok, but comes a bit late 2 month late, to be precise. Updated my ticket accordingly, will see what happens.
Sending your A1 in to them is likely the (legally) safest way to go now. Why then bother with any work on it at all beforehand?
But what do i know. Sure there are folks who are less risk aware and will save BL some money.
1 Like
FYI, I received the tracking number of my heat bed replacements.
Along with the information that the coupon codes will be sent within two days of you providing them with the three images they requested.
3 Likes
The point of selecting option 2 is NOT to have to ship the printer away. The whole reason why I selected option 2 is because I thought it was too much of a hassle to do it, and now EU users have to get it shipped to an expert per their regional regulations. I’m not an EU user, but I understand why they would be upset about this.
3 Likes
Out of interest, what date did you reply to Bambu and picked the replacement heatbed option?
I wonder if they are contacting people based on the date they got back to them etc.
I initially chose the replacement method. Apart from the occasional updates on the support ticket, I have not interacted further with the support team.
I just got the tracking number along with a description of the process.
They are processing the replacement requests in the order they were submitted.
1 Like
Yep. It was mostly taking on a risk/burden of repair in exchange for big convenience in logistics and the process ending there, the voucher was just a plus for me. Shipping it elsewhere, even at zero cost, totally defeats that purpose.
I’ve said so in my ticket but no reply yet. In fact, no reply either to previous questions about this option months ago after picking it.
I’m hoping they’ll end up accepting just photos of the process, or setting up local ways to do the test, for instance at local resellers, where I could potentially drive to (writing from Portugal).
1 Like
I replied on the 10th Feb so hoping to hear from them soon.
Also hoping they get some filament restocked in the shop or the voucher won’t be much use.
BL “a test needs to be conducted by an Electrically Skilled Person in terms of the European harmonized standard EN 50678”
electrically skilled 
with EN50678 (or equivalent) 
If Bambu has proposed the replacement, don’t worry about the warranty either, if you follow directions and an issue develops it’s on bambu, not you.
If there was an unrelated problem with my house, would I always win that argument with my Insurance company?
I submitted my request on the 4th of February. I guess there are a few requests in between. But I wouldn’t worry too much, as they know the number of replacements they need. I think you can expect to hear something next week.
2 Likes
That depends on the conditions stated in your insurance contract.
We have a contract that includes negligence, so I expect them to cover it, as they would also do that for DIY projects like a VORON.
But please make sure to check your contract and contact your insurance company to see if that’s the case. It’s better to be safe than sorry.
2 Likes
EU user update: Seems like my heatbed will be shipped this week as per a new ticket update, however, it’s a copy+pasted message that doesn’t answer any specific questions I’ve asked before. I know they are overwhelmed but it’s frustrating not to get anything but automated messages since february 5th.
I guess I’m stuck in this option, let’s see how the rest goes.
Dear Bambu,
I hope you don’t send new heatbed to EU customers, instead:
- We send our printers to bambulab
- Bambu replaces the heatbed
- Bambu sends us back our printer, with all certifications, warranty and a voucher.
4 Likes
after I read the announcement twice, I think the procedure is ok so.
It is similar like the X1 warp heat bed Exchange.
What is the announcement doesn’t tell you: “Once the test has been completed successfully, the process needs to be documented in accordance with the same technical standards”.
So the test needs to be certified.
Have you been contacted regarding your replacement heatbed? Is that the wording used in their email/ticket reply?